Director of Platform Engineering & Operations

The Director of Platform Engineering & Operations will oversee the company’s technology platform, including customer-facing applications, internal systems, cloud infrastructure, and on-premise environments. This is a hands‑on leadership role focused on ensuring reliability, security, scalability, and 24/7 operational performance while building and leading a strong technical team to support continued growth.

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• 401(K) Retirement savings plan options
• Opportunities for career advancement and professional growth

Required Qualifications

• 10+ years of progressive experience in IT infrastructure and operations, with at least 3–5 years in a leadership role managing teams delivering hybrid cloud environments.
• Deep expertise with Microsoft Azure including compute (VMs, App Services, Functions), networking (VNets, NSGs, load balancers), identity (Azure AD/Entra, RBAC), security, monitoring, and cost management.
• Proven track record architecting and operating highly available, mission‑critical systems supporting 24x7 customer-facing platforms at enterprise scale.
• Strong background in security and compliance, with experience implementing controls
• Demonstrated leadership of DevOps/SRE teams with hands‑on experience building CI/CD pipelines, managing Kubernetes clusters, implementing Infrastructure as Code (Terraform, ARM/Bicep), and operating observability platforms
• Solid understanding and ownership of change management processes (ITIL or similar) including change advisory boards, risk assessment, and audit‑ready documentation.
• Hands‑on experience designing and executing Disaster Recovery strategies in cloud and data center environments, including DR testing and runbook development.
• Experience overseeing desktop/end‑user support and telecom services in a growing, distributed organization.
• Proven ability to recruit, develop, and retain high‑performing technical teams with a coaching‑oriented leadership style
• Excellent communication and stakeholder management skills—ability to translate technical complexity into business impact for executive and non‑technical audiences
• Thrives in fast‑paced, dynamic environments with rapidly changing priorities and ambiguity
• Strong ownership mentality: you take accountability for outcomes, drive issues to resolution, and lead by example

Preferred Skills

• Experience in B2B SaaS, telematics, fleet management, IoT, or other real‑time, data‑intensive platforms serving enterprise customers
• Familiarity with ITSM tools (Jira Service Management, ServiceNow), configuration management databases (CMDB), and IT asset management practices
• Experience with observability and monitoring platforms (Datadog, New Relic, Prometheus/Grafana, Azure Monitor, Application Insights)
• Background supporting real‑time GPS tracking, vehicle telematics, or IoT device management platforms
• Relevant certifications: Microsoft Certified: Azure Solutions Architect Expert, Azure Administrator Associate, CISSP, CISM, ITIL Foundation or higher
• Experience scaling infrastructure to support rapid business growth (2x–3x revenue in 2–3 years)
• Prior experience operating in regulated or compliance‑driven environments (SOC 2, ISO 27001, HIPAA, FedRAMP)
• Hands‑on experience with Azure Kubernetes Service (AKS), Azure DevOps, GitHub Actions, or similar CI/CD platforms
• Understanding of fleet management industry compliance requirements (FMCSA, ELD mandates, hours‑of‑service regulations)

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