Administrative Technician III

Administrative Technician III E16CThis position is located in Oklahoma City or Yukon, Oklahoma.Annual Salary: $ 34,999.65 plus full state employee benefitsJob related travel is occasional. Must possess a valid driver's license and must maintain required car insurance. Shift will be 8 hours between the hours of 8:00 am - 5:30 pm M-F.Minimum Qualifications:Requirements at this level consist of 24 months of clerical office experience; or an equivalent combination of education and experienceJob Responsibilities:This position is a full-time virtual setting.Answer incoming calls to assist customers with inquiries, answer general questions, and enter and retrieve client information as needed.Answer incoming phone calls to assist customers with questions, inquiries, and troubleshooting issues pertaining to Electronic Benefit Card (EBT) for SNAP and Childcare.Ability to triage calls and transfer to appropriate program area as needed.Provide a high level of customer service to both internal and external customers, ensuring that inquiries and concerns are handled professionally and in a timely manner.Demonstrate the ability to handle difficult situations with respect and courtesyParticipate in individual and staff conferences.Must attend all mandatory training associated with the position.Have the ability to multi-task, write, present, and interpret information in a clear, concise, and organized manner.Maintain compliance with Adult and Family Services business processes, policies, and standards.Performing various backup duties as required.If you have questions, please contact View email address on click.appcast.io is a Fair Chance Employer.This is a position in the Oklahoma Civil Service.Announcement #: 26-KM13983009547/JR62278, 83002763/JR62279