Passenger Service Supervisor

Career Opportunities: Passenger Service Supervisor (14396) Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us? Job Summary The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports airline partners, and resolves escalated issues while maintaining compliance with all regulatory and company standards. Compensation Data Pay Rate: $21.00/hr, full-time Responsibilities Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes Ensure compliance with airline procedure, TSA regulations, and safety protocols Provide on-the-spot coaching and support to agents to ensure service standards are met Resolve customer complaints and operational issues in a timely and professional manner Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations Monitor staffing levels and adjust assignments based on flight schedules and operational needs Complete required reports, incident documentation, and shift logs accurately and on time Support training and onboarding of new passenger service agents Lead pre-shift briefings and communicate updates, policy changes, and safety alerts Promote a positive and productive work environment, modeling excellent customer service and teamwork High School Diploma or GED 2+ years of experience in passenger services or customer-service related field 1+ year of supervisory or lead experience in an operational setting Strong verbal and written communication skills Ability to work varied shifts, including nights, weekends, and holidays Proficient in Microsoft Office and airline systems Ability to obtain and maintain all required airport and airline security clearances Must be able to stand, walk, bend, and lift up to 50 pounds Preferred Skills Associate or Bachelor’s degree in Aviation, Business, or related field Prior experience working with a ground handling service provider Knowledge of airline - specific policies and procedures Experience handling irregular operations, customer escalations, or emergency response Physical Requirements/Working Conditions Ability to lift 70 pounds. Ability to handle stress. Work in a high noise level environment. Work with minimal supervision. WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals. #J-18808-Ljbffr