Asset Management Coordinator

Job Description

Job Description

Asset Management Coordinator

  Join Toshiba America Business Solutions as an Asset Management Coordinator  in  Lake Forest, CA

What You'll Do

• Monitor and manage client move, change, and disposal requests of the IMACD process ensuring revenue recognition, expense control, service contract set up and prompt billing.
• Management and routing of moves, removals, returns ensuring compliance and client satisfaction.
• Management of added assets for accurate fleet reporting to the client.
• Ensure prompt and accurate change management to ensure all reporting tools and service / supply dispatch are up to date.
• Process final return and disposal of assets to title holder, sale to client, dealer or 3rd party.
• Ensure activation/closure in all systems and with all partners.
• Partner with 3rd party logistics and reverse logistics brokers to move and dispose of assets while controlling expense and/or creating revenue opportunities.
• Amend all IMACD requests in the Install Base to ensure prompt and accurate asset reporting.
• Changes include but not limited to serial swaps, address changes, servicing dealer changes, GOLD updates and requests, asset expiration, system # corrections, managed account customer acknowledgement processing and any related changes to ensure accurate revenue recognition, service contract set up, prompt billing and accurate asset database for TABS clients.
• Data Collection Agent (DCA) management and support to provide a higher caliber of client satisfaction, improved billing accuracy, increased revenue and reduction of DSO.
• Partners with the Output Management Team in Service, FSM and sales to review asset lists from the install base, FSM billing records and DCA output data.
• Compares month over month data, assists clients with DCA setup, manages assets from failing to report meters due to network failures and reports metrics to sales for competitive device upgrades, non-contracted devices, high volume and operating cost concerns.
• Create and provide monthly reporting on assets surrounding IMACD processes.
• Reports include but not limited to transportation spend, total cycle time, client fleet reports, estimation reports, DCA and RRP failures, maturity reports, end of term accrual, order to install stats, rebate reporting, etc.
• Actively maintain movement and asset management reports by client to provide to the end user client and internally within TABS.
• Provide data elements to sales and assist with quarterly business review (QBR) communications.
• Prompt, accurate, effective communication of asset management and IMACD processes to end user clients, business partners, TABS retail subs and 3rd party dealers, and internal team members including but not limited to Enterprise Administration Bids and Contracts, FSM Billing, Managed Account Ops, Supplies, GOLD, Service, SCM, Sales, Sales Operations, Operations, Accounting & Finance and Legal.
• Perform other related duties as assigned.  

What You’ll Bring

• AA Degree or equivalent

• A minimum of 4 years customer account or asset management experience
• Strong client retention and satisfaction experience
• Working knowledge of basic accounting principles
• Intermediate knowledge of MS Office suite, primarily Excel for data management and analysis
• Working knowledge of contract administration, compliance and captive lease programs
• Oracle and Tableau experience a plus but not required
• Working knowledge of DCA (Data Collection Agent) applications
• Data collections and presentation skills for C Level client executives’ a plus

Earn Well

• Hourly Rate: $23.00 to $28.00 depending on experience

Benefits

• Medical, dental, and vision coverage
• 401(k) plan with match and company provided life insurance
• Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
• Generous paid holidays, vacation & sick/personal business/volunteer days
• Opportunities for career growth within a global technology organization

About Us

Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.

At Toshiba, you’ll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.

Learn More

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Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email  View email address on ziprecruiter.com to request an accommodation.