International Advocacy Liaison

International Advocacy Liaison

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

The posted compensation range of $30.91 - $45.98 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

As our International Advocacy Liaison, you will provide essential non-clinical support, guidance, and interpretation, acting as a dedicated advocate for international patients and their families to ensure seamless care and effective communication.

Every day you will coordinate appointments, referrals, and specialized services, resolve problematic and crisis situations, and manage financial transactions, all while ensuring regulatory compliance and addressing grievances.

To be successful in this role, you will demonstrate exceptional advocacy, communication, and problem-solving skills, with a deep understanding of international patient needs, financial protocols, and regulatory requirements, ensuring compassionate and efficient support.

• Provides guidance and leadership to staff in the implementation of existing and new departmental policies and procedures
• Creates an environment that encourages employee growth and development. Serve as a coach, mentor, team builder and facilitator
• Utilizes effective communication skills with physicians, insurance companies, patients and other hospital departments to prevent potential problems
• Collects and analyzes statistical data, identifies trends and Assists in the design of processes to improve the quality of services provided
• Keeps informed/abreast of all technological advances to ensure the most efficient patient flow
• Identifies accounts and determines when an account should be referred to management or prepare for placement to legal

Required

• Some College and Three (3) years related experience, upon hire and
• Interpreting experience in Arabic
• None, upon hire

Baylor St. Luke's Medical Center is an 1,045 bed facility located in the Texas medical center. A joint venture with Baylor College of Medicine, Baylor St. Luke's is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. The hospital is home to the Dan L Duncan Comprehensive Cancer Center, a nationally-accredited and NCI-designated comprehensive cancer center. Our new McNair Campus is designed around the human experience—modeled on evidence-based practices for the safety of patients, visitors, staff, and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care, research, and education.

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.