Helpdesk Specialist
PamTen
Role: IT Helpdesk Analyst
Location: San Antonio, Texas Responsibilities
Skills
Must have
Nice to have
Location: San Antonio, Texas Responsibilities
- The role requires a contractor who is skilled in IT Warehouse Assest management.
- IT fulfillment, asset tag requests for purchase order receiving, related to multi-state customers.
- Maintain IT asset management record integrity.
- Maintains digital and physical IT asset management files for record retention. Maintains database record of various types of IT asset transactions.
- End-User technical support.
- The role is essential to sustaining daily operational activities, including device provisioning, bricking/unbricking processes, asset tracking, and support for ongoing Optum integration and compliance-related initiatives.
- This contractor would be an AI User role, which includes, but is not limited to, consistent use of AI/Copilot for daily work and maintaining a minimum of 90% weekly usage of AI tools such as GitHub Copilot, Microsoft 365 Copilot, and other GenAI platforms approved by the enterprise
Skills
Must have
- Graduation from a high school or equivalent
- IT Warehouse Asset management experience (3+ years)
- Skill in providing good customer service.
- Ability to communicate effectively.
- Confident AI tools user
- Experience working with ServiceNow
- Works under limited supervision with moderate latitude for the use of initiative and independent judgment.
Nice to have
- Ability to review asset management operations for compliance.
- Ability to follow prescribed inventory control standards.
- Skill in using a computer and Microsoft office Suite software
Vacancy posted 1 day ago
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