Helpdesk Specialist

PamTen

Role: IT Helpdesk Analyst
Location: San Antonio, Texas

Responsibilities

The role requires a contractor who is skilled in IT Warehouse Assest management.
IT fulfillment, asset tag requests for purchase order receiving, related to multi-state customers.
Maintain IT asset management record integrity.
Maintains digital and physical IT asset management files for record retention. Maintains database record of various types of IT asset transactions.
End-User technical support.
The role is essential to sustaining daily operational activities, including device provisioning, bricking/unbricking processes, asset tracking, and support for ongoing Optum integration and compliance-related initiatives.
This contractor would be an AI User role, which includes, but is not limited to, consistent use of AI/Copilot for daily work and maintaining a minimum of 90% weekly usage of AI tools such as GitHub Copilot, Microsoft 365 Copilot, and other GenAI platforms approved by the enterprise

Skills
Must have

Graduation from a high school or equivalent
IT Warehouse Asset management experience (3+ years)
Skill in providing good customer service.
Ability to communicate effectively.
Confident AI tools user
Experience working with ServiceNow
Works under limited supervision with moderate latitude for the use of initiative and independent judgment.

Nice to have

Vacancy posted more than 2 months ago

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