Customer Support Specialist

Job Description

Job Description

Salary: $22.00 - $25.00 / Hour

Creative Safety Supply is looking to add anadeptCustomerSupportSpecialist tothe team!In this role,youllbe at the heart of our customer interactionsbyansweringquestions, guiding clients through creating custom products, or recommending solutions that best fit their organizations needs.Youllalso work behind the scenes with our internalteams to keep the order process running smoothly and ensurea positive customer experience. This role is about more than providing excellent customerservice,it is about building lasting relationships, creating value at every step, and shaping a customer journey worth talking about. If you thrive on problem solving, enjoy forming genuine connections, and want to make a real impact as part of a highly collaborative team,wedlove to hear from you!

Whatyoulldo:

• Serve as the first point of contact for customer requests via phone, email, and live chat.

• Work closely with new and returning customers on complex and custom orders, such as designing floor/wall signs.

• Collaborate with sales team members to provide quotes,processand manage orders, and support customer accounts to drive retention.

• Prepare and send sample packets, catalogs, or custom sample boxes to potential customers as needed.

• Assist Sales Team with administrative tasks such as order entry, payment verification, and other tasks as needed

• Maintain expert-level knowledge of core products and services, staying current on any changes or updates.

• Provide Tier 1 technicalproductsupport, escalating issues by creating andsubmittingtechnical support tickets as needed.

• Complete assigned tasks in the customer service queue andassistwithadditionalprojects orinquiries.

• Provide administrative support to Trade Show teams as needed.

• Participate in team and department wide meetings, trainings, andinitiatives.

• Contributeideas for process improvements to enhance bothcustomerexperience and internalefficiency.

• Assistwith onboarding, mentoring, ortrainingnew team members asrequested.

• Other duties as assigned

Whatyoullneed to be successful

• High School Diploma or GEDrequired;college-level coursework or a degree is preferred

• 5+yearsof priorexperience in an office-based customer service/support or inside sales role.

• Proficient in Microsoft Office Suite; ability to quickly learn new software systems

• Previousexperienceworkingwithin CRM/ERP systems HubSpot and/or NetSuite experience highly preferred

• Effective communicator, both written and verbal, with strong professional email and phone etiquette.

• A strong senseofinitiativeand a proactive, customer-first mindset.

• Strong attention to detailand timemanagement skills; ability to manage multiple priorities in a fast-paced environment.Has a sense of urgency around completing high-priority tasks.

• Demonstrated problem-solving skills andinitiativeto improve processes

• Able to collaborate effectively across departments and locations

• Comfortable with speaking to customersandcoworkers on the phone

Benefits & Perks

Beyond offering a fun, creative work environment and becoming part of a dynamic team, CSS also offers the following to employees:

• Competitive Pay
• Medical, Dental, & Vision insurance
• Voluntary STD/LTD
• 401(k) program with employer matching (Roth options available)
• Generous PTO program
• Career Growth Opportunities
• Annual reviews
• Access to training & development
• Fully stocked Breakroom w/excellent snacks & drinks
• Volunteer and Community Outreach opportunity
• Active employee engagement activities

Physical Requirements:Ability to stand in a stationary position for long periods; occasionally move around the

office and reach into cabinets, drawers, etc.; ability to lift to 40 pounds.

Working Conditions:Warehouse environment with fluorescent lighting, regular interruptions, and an increased

noise level.

About Creative Safety Supply
Creative Safety Supply is at the forefront of the Safety Industry for OSHA-compliant labeling. We assist our clients with finding visually centered solutions to both everyday problems and hazardous situations. By working here, youll have the opportunity to contribute creative and outside-the-box solutions that ultimately achieve our clients' safety goals. Youll also be able to learn all about the safety industry and why were passionate about what we do.

Disclosures

Creative Safety Supply LLC is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Creative Safety Supply makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Type:Full-time

Pay:$22.00 - $25.00 per hour

Location: 8030 SW Nimbus Ave, Beaverton OR

Schedule:Monday to Friday, 6:00 AM - 2:30 PM