Medical Assistant (Zeeland Family Medicine)

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.

The Medical Assistant supports providers and care teams by performing clinical and administrative duties to ensure efficient high-quality patient care. Responsibilities include obtaining vitals preparing patients for exams assisting with procedures managing documentation coordinating referrals and providing patient education and follow-up. This role promotes positive patient experiences through effective communication teamwork and attention to detail in both primary and specialty care settings.

$3000 Sign On Bonus*

Pay Range: $18.50 - 23.64/hour

Employment Type: Full Time 72 every 2 weeks.

Schedule : Monday through Thursday 7:30am to 4:30pm no weekends or holidays .

Requirements: High School Diploma/GED required Current Medical Assistant Certification or Registration or LPN required BLS for the Healthcare Provider 60 days after hire required.

PATIENT CARE

• Maintains a confidential safe and patient-focused environment.
• Responds appropriately to patient emergencies in person and via phone.
• Applies clinical screening tools and obtains/upgrades patient information and vital signs.
• Orders labs refills prescriptions and coordinates referrals/testing per protocol.
• Reviews After Visit Summary (AVS) with patients and families to ensure understanding.
• Provides patient education on care gaps preventive health and AVS instructions.
• Supports accessibility needs and room setup adjustments.
• Manages referral communication and coordination with specialty offices.
• Follows up on test results and ensures care team addresses abnormal or pending items.

PROVIDER SUPPORT

• Collaborates with providers to form a patient-centered care team.
• Anticipates provider needs to enhance clinical productivity.
• Facilitates communication between patients providers and care teams.
• Screenscalls gathers relevant information and communicates professionally.
• Ensurescompletion of confidential questionnaires and required forms.
• Manages appointment scheduling cancellations and urgent visit protocols.
• Coordinates with providers and pharmacy for medication management and adherence.

CLINICAL PROCEDURES

• Prepare patients and exam rooms for procedures (e.g. minor surgeries wound care pap smears).
• Assistproviders during procedures byhandinginstrumentsmaintainingsterile fields and supporting patient comfort.

DOCUMENTATION

• Accuratelydocuments and updates patient records and medication logs.
• Maintains logs for clinical equipment point-of-care testing and sample medications.
• Obtains prior authorizations(as needed)and manages recallsoverdues and EMR actions.
• Preparescharts for upcoming visits ensuring all relevant records are available.
• Initiates standing or routine pre-visit ordersperprotocol.
• Coordinates withcentral servicesfor proper categorization and routing of clinical documents.

Operational Excellence

• Contributes to continuous quality improvement and responds effectively to changes in clinical workflows policies or priorities.
• Engages inlearning experiences and ensures compliance with policies and regulations.
• Maintains ethical billing practices and patient confidentiality.
• Communicates effectively with referral sources.
• Contributesto initiatives improving care coordination reducing no-shows and closing care gaps.
• Provides workflow improvement feedback related to planning huddles and team collaboration.

Holland Hospital is an Equal Opportunity Employer please see our EEO policy

Required Experience:

Junior IC