IT Retail Field Tech

Job Title

Lead and follow all aspects of company policies, objectives, and initiatives in the field. Plan, co-ordinate and manage the activities of the assigned retail team to maintain and enhance customer relationships and meet company objectives.

Job Description

• Provide first point of contact for support issues at all stores.
• Able to travel daily between stores.
• Process service tickets/work logs related to KF related problems, train customers our KF applications and various wireless peripherals
• Elevate complex issues/problems to appropriate team members
• Troubleshoot and correct problems on site
• Perform scheduled hardware and/or software installations.
• Assist stores with:
  • Desktop applications, maintenance, and troubleshooting.
  • Network Equipment installation and troubleshooting (routers, switches, access points)
  • KF Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc.
  • Configure and/or troubleshoot Zebra handhelds, network and label printers.
• Provide store training in hardware use and software applications.
• Work to gather information, or resolve issue independently or collaboratively
• Quickly learn and retain relevant system knowledge
• Support stores during Go live opening week.
• Respond to customer inquiries and problem solving in a professional and effective manner
• Provide feedback to manager regarding service failures or customer concerns
• Maintain in depth working knowledge of retail systems and processes
• Perform other related duties as assigned

Qualifications

Education: College degree in IT or Equivalent certifications.

Skills & Experience

• Written and verbal communication skills.
• Must be a self-starter with the ability to think and work independently.
• Knowledge in network hardware or telecommunications, basic data communications troubleshoot, Cat5-Cat6 cable and RJ45 understanding. Capable of using equipment provided.
• Strong customer service skills.
• Well-organized and detail oriented.
• Ability to handle multiple projects/responsibilities simultaneously.
• Proficiency in MS Office applications.
• Problem analysis and solving.
• Strong decision making.
• Able to take Initiative, being flexible with schedule.
• Must be capable of lifting and/or carrying up to 30 lbs.
• Bilingual in Spanish

Entry Level Criteria

Computer literate, with a desire to learn telecommunications and cellular technology, Supermarket, Retail or POS experience is a plus. Willing to travel extensively; work nights or days only if needed; flexible with work assignments Valid US driver's license from NJ or NY state, and clean driving record.