Technical Business Analyst

NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy. Role Responsibilities Requirements Management (Gathering, Define, validate, Control) Strong technical documentation – write Business requirements documents Write technical design documents User Support Interface / Initial Data Analysis Strong communication skills Vendor interface / Issue management Gather requirements from TMNAS stakeholders, manage scope and use cases, and obtain governance approvals for actuarial production job changes Roles Production Support of the actuarial production jobs and applications. Incident Management – Respond, analyze, and resolve incidents in batch and online applications that are in scope. User Support – Assist users with day‑to‑day activities, answer questions, address small research requests, create small ad hoc reports, run manual jobs, review client‑generated SQL code, and facilitate user needs with other departments. Problem Management – Analyze causes of errors, perform trend analysis to prevent future incidents, conduct root cause analysis for SEV1 and SEV2 tickets, and document RCAs. Oversight to ensure the team meets SLAs for response and resolution. Reports – Track and maintain ticket details and status. Required Skills Business Analysis Expertise: Minimum of 8+ years as a Business Analyst with a proven track record of delivering complex projects. SQL Proficiency: Strong SQL skills for data querying, analysis, and reporting. Change Management: Demonstrated ability to lead and manage organizational change initiatives effectively. Actuarial Knowledge (Preferred): Experience in the actuarial space is a significant plus. About NTT DATA Services NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge‑to‑cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long‑term success. Visit nttdata.com to learn more. NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $60–$71/Hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short‑and long‑term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. #J-18808-Ljbffr