Service Desk Analyst
Infinite Computer Solutions
Identify and diagnose issues and problems. Categorize and record reported queries and provide solutions. Advise users on appropriate course of action. Monitor issues from start to resolution. Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvemnt #J-18808-Ljbffr
Vacancy posted 2 days ago
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