IT Security Support Analyst / Help Desk Support Specialist

Job Description

Job Description

Job Summary

We are seeking an IT Security Support Analyst / Help Desk Support Specialist for a long-term contract opportunity. This role is ideal for an IT professional with experience in information security support, help desk support, Microsoft 365, Windows desktop/server support, incident management, vulnerability management, network monitoring, Splunk, and Tenable.

The selected candidate will support both the IT Security Team and Help Desk Team by resolving technical support tickets, assisting with security incidents, reviewing security logs, supporting vulnerability tracking, and helping ensure compliance with internal technology policies and security standards.

This position requires strong troubleshooting skills, excellent communication, attention to detail, and the ability to work independently in a hybrid work environment.

Key Responsibilities

Provide day-to-day help desk and technical support for users, workstations, systems, and enterprise applications.

Respond to, update, and resolve support tickets using an incident tracking or ticketing system.

Support information security operations, including incident documentation, vulnerability tracking, and security monitoring.

Review and interpret security logs, alerts, reports, and network monitoring data.

Assist with incident reporting, escalation, follow-up, and documentation.

Support vulnerability management activities using tools such as Tenable.

Monitor and analyze security and system activity using tools such as Splunk.

Support Microsoft Windows desktop, workstation, and server operating systems.

Provide support for Microsoft 365 / Office 365 applications and user issues.

Assist with network and computer security testing tools.

Document technical issues, security incidents, remediation steps, and support procedures.

Collaborate with Help Desk, Security, Infrastructure, and Network teams to troubleshoot and resolve issues.

Ensure all support activities follow company policies, security standards, and compliance requirements.

Escalate complex IT or cybersecurity issues to the appropriate technical teams.

Required Qualifications

Minimum 2 years of Information Security Support experience.

Minimum 2 years of Help Desk, Desktop Support, or Technical Support experience.

Experience supporting Microsoft Windows workstations and servers.

Experience with Microsoft 365 / Office 365.

Experience using incident reporting systems, ticketing systems, or help desk tools.

Experience with network security tools, computer security testing tools, or vulnerability scanning tools.

Ability to read and interpret security logs, reports, alerts, and monitoring dashboards.

Experience with Tenable and Splunk.

Associate Degree in Information Technology, Computer Science, Cybersecurity, or a related field; or current IT certifications.

Preferred Qualifications

Experience in a hybrid IT Support and Cybersecurity Support role.

Knowledge of cybersecurity best practices, incident response, vulnerability management, and security monitoring.

Experience with Active Directory, Windows Administration, endpoint support, and network troubleshooting.

Familiarity with SOC support, SIEM tools, endpoint security, patching, and compliance documentation.

Strong analytical, troubleshooting, and problem-solving skills.

Strong written and verbal communication skills.

Ability to work independently and manage multiple priorities.

Strong documentation skills and attention to detail.

Desired Certifications

CompTIA Security+

CompTIA Network+

CompTIA A+

Microsoft 365 Certifications

Microsoft Azure Certifications

Associate-Level Cybersecurity Certifications

Other IT Support or Security Certifications

Work Arrangement

Hybrid position requiring onsite work at least 2 days per week. Candidates must be able to work onsite as required and support a professional enterprise IT environment.

Ideal Candidate Profile

The ideal candidate has a strong mix of Help Desk Support and Cybersecurity Support experience.