Guest Experience Team Member (Multi-Location)

Job Description Job Description Rocco’s Doughnut Company – Worcester County, MA Rocco’s Doughnut Company is looking for a dependable and energetic Guest Experience Team Member to help serve our guests across multiple locations. This role is ideal for someone who enjoys working with people, takes pride in hospitality, and is excited to be part of a growing local brand. Our Guest Experience Team Members are the face of Rocco’s. You’ll help create the kind of experience that keeps people coming back — friendly service, attention to detail, and a commitment to doing things the right way. This position requires flexibility to work at any of our locations including Auburn, Worcester, Millbury, and Westborough. Responsibilities Greet guests warmly and provide an exceptional customer experience Take orders accurately and efficiently Prepare drinks and assist with doughnut presentation and packaging Maintain a clean and organized front-of-house area Work with team members to keep service fast and smooth during busy periods Follow company standards for hospitality, cleanliness, and professionalism Support different locations when needed to keep the team running smoothly Schedule & Availability This position requires 4–5 shifts per week . Applicants must: Be available to work at any Rocco’s location as needed Be available for weekends and some early mornings Be dependable and committed to showing up for scheduled shifts What We Look For Friendly, positive attitude Strong communication skills Reliable and dependable Comfortable working in a fast-paced environment Team player who takes pride in their work Previous food service or hospitality experience is a plus, but not required Why Work at Rocco’s? Be part of a fast-growing local brand Work with a team that values reliability, professionalism, and great service Opportunities for growth and leadership as the company continues expanding Location Must be able to work between locations in: Auburn Worcester Millbury Westborough If you enjoy working with people and want to be part of a team that takes pride in what we do, we’d love to meet you.