Service Manager

Job Description

Job Description

SERVICE MANAGER

Who We Are

Jim Taylor Auto Group is a people-first automotive organization built on relationships, integrity, and growth. We believe great results come from taking care of our employees just as well as our customers. Our core values — Dedication, Responsibility, Initiative, Value, and Empathy (DRIVE) — guide how we work, how we serve, and how we support one another every day. At Jim Taylor Auto Group, we don’t just sell or service vehicles — we build trust, careers, and lasting connections. Because here, People DRIVE Us.

Job Summary

The Service Manager plays a key leadership role in driving the success of the service department through strong customer relationships, team development, and operational excellence. This position is responsible for overseeing daily service operations, setting departmental goals, and ensuring a high level of customer satisfaction. The ideal candidate brings proven service management experience, strong leadership skills, and a commitment to delivering consistent, high-quality service experiences.

Benefits

We believe taking care of our people is essential to taking care of our customers. As part of the Jim Taylor Auto Group team, you’ll enjoy a comprehensive benefits package that supports your health, growth, and success, including:

• Medical, Dental, and Vision Insurance
• Disability & Life Insurance
• 401(k) Retirement Plan
• Paid Vacation and 5 Paid Holidays
• Free Medical Clinic Access
• Free Mental & Physical Therapy Services
• Free Access to a Nutritionist
• Employee Discount Program
• Ongoing Training & Career Development Opportunities
• Employee Referral Bonuses
• Fun Employee Appreciation Events

Qualifications

Required:

• Minimum of 3 years of management experience
• Strong customer service and leadership background
• High school diploma or higher education
• Valid driver’s license with a clean driving record

Preferred:

• Experience managing service department personnel
• Ability to set and manage departmental goals and performance metrics
• Strong communication and problem-solving skills
• Driven, growth-oriented mindset with the ability to support and develop teams

Responsibilities

• Lead daily operations of the service department to ensure efficiency and quality
• Build and maintain strong relationships with customers
• Communicate clearly with customers regarding service needs, timelines, and updates
• Hire, train, supervise, and support service department personnel
• Establish departmental goals, budgets, and performance expectations
• Monitor customer satisfaction and address concerns promptly and professionally
• Stay current on product updates, service processes, and industry best practices
• Promote repeat and referral business through strong service experiences

At Jim Taylor Auto Group, our Service Manager brings our DRIVE values to life every day:

• Dedication — leading the service department with consistency, accountability, and a commitment to delivering an exceptional experience for every customer
• Responsibility — taking ownership of department performance, team development, customer satisfaction, and daily operational excellence
• Initiative — identifying challenges early, improving processes, supporting team growth, and stepping in wherever needed to keep the department moving
• Value — creating a high-quality service experience that builds trust, encourages repeat business, and supports long-term dealership success
• Empathy — listening to customers and team members with patience, respect, and understanding while helping resolve concerns professionally