Customer Service Representative

Customer Service Representative

Customer Service Representative Lake Forest, Illinois Pay: $22.60/hr Location: Lake Forest, Illinois Position Overview: As a Customer Service Representative, you will play a vital role in supporting our company's profit and service objectives. In this position, you will ensure the accurate and timely handling of customer orders, inquiries, and concerns, while working cross-functionally to maintain strong customer relationships and service excellence. Key Responsibilities:

• Manage customer orders, ensuring accurate and timely processing in line with company policies.
• Review orders for lead-time, product availability, and adherence to order policies.
• Act as a liaison between the customer and other functional teams to address discrepancies or issues with product requirements or capabilities.
• Represent the voice of the customer daily for the Sales and Marketing team.
• Develop and maintain strong relationships with assigned accounts to enhance service levels and provide Novolex with a competitive edge.
• Gather and report data on key account relationships, offering insights on customer satisfaction and evolving requirements to the Sales and Marketing teams.

Qualifications:

• BA/BS degree preferred, or High School diploma and significant customer service experience in a manufacturing environment.
• SAP experience a plus.
• Strong communication and relationship-building skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with the ability to review and ensure compliance with order policies.
• Ability to collaborate with various internal departments to resolve customer needs.
• A customer-centric approach, focused on delivering excellent service and satisfaction.