Operations Support Assistant

Job Description

Job Description

ABOUT REIMAGINE RESOURCES
Reimagine Resources is a full-service fitness solutions company specializing in facility consultation, gym design, equipment installation, repair, and maintenance. We serve commercial fitness facilities nationwide and are known for our responsiveness, professionalism, and high standards of execution.

We are a growing company building a strong operations team to support increasing demand and deliver an exceptional client experience.

POSITION OVERVIEW
We are looking for a highly organized, proactive, and detail-driven Operations Assistant to support our Operations Coordinator and service team.

This is not a passive administrative role — this person will play a key role in keeping jobs moving, ensuring follow-through, and maintaining clear communication across clients, technicians, and internal operations.

The right candidate is someone who takes ownership, follows through without being asked, and thrives in a fast-paced, execution-focused environment.

WHAT YOU’LL OWN

• Keep active jobs moving by tracking progress, identifying gaps, and ensuring timely follow-up
• Communicate confidently with clients regarding scheduling, updates, and next steps
• Coordinate service appointments between clients and technicians with accuracy and efficiency
• Manage parts and equipment ordering, tracking, and issue resolution
• Support quoting and proactively follow up to move opportunities forward
• Maintain clean, accurate records across jobs, invoices, and service documentation
• Assist with invoicing and warranty processing with strong attention to detail
• Act as operational support to ensure nothing falls through the cracks

WHAT SETS YOU APART

• You don’t wait for direction — you anticipate needs and take action
• You are highly organized and naturally detail-oriented
• You communicate clearly, professionally, and confidently
• You can manage multiple moving pieces without losing track
• You take ownership of your work and follow through consistently
• You are comfortable in a fast-paced, growing environment where priorities can shift

REQUIREMENTS

• 2+ years of experience in operations, administrative support, or coordination roles
• Strong organizational and time management skills
• Excellent written and verbal communication
• Tech-savvy; proficient in Microsoft Office and Google Workspace
• Ability to work both independently and as part of a team
• Bachelor’s degree or equivalent experience preferred

WORK SCHEDULE & ENVIRONMENT

• Part-time: Approximately 25 -35 hours per week
• Monday–Friday during business hours
• Hybrid role:
  • In-person required during first month of training
  • Ongoing in-office presence required at least 3 days per week

COMPENSATION & OPPORTUNITY

• Training Period and Probationary Period: $18/hour
• Post-Training: $18–$23/hour (based on performance)
• Contract-to-hire with clear path to full-time within 3-6 months
• Opportunity to grow into expanded operations or coordination responsibilities

WHY REIMAGINE RESOURCES?

• High-accountability, team-oriented environment
• Direct exposure to business operations and growth
• Opportunity to grow with a company that is scaling
• Meaningful role with real impact on client experience and execution

Job Type: Part-time, Contract-to-Hire
Work Location: Hybrid (In-person + Remote)