Healthcare Operations Manager

To best support our healthcare customers and maintain a strong local presence, we are seeking candidates located in Texas, Oklahoma, or other Central Time Zone states . This position requires alignment with Central Time business hours and the ability to travel within the assigned territory to support customer relationships, operational activities, and service delivery.

JOB SUMMARY:

The Healthcare Operations Manager manages inspection, service, repair, and customer support relationships for an assigned local healthcare customer base. This position reports to the Regional Healthcare Operations Manager, has no direct reports, and provides consistent local customer presence while supporting compliance, satisfaction, operational efficiency, and expected profitability.

• Serve as the primary operational contact for assigned healthcare customers, maintaining regular in‑person presence to strengthen relationships and support day‑to‑day service needs.
• Conduct account reviews, facility visits, site walks, and operational meetings to assess inspection results, service history, system condition, customer feedback, and budget priorities.
• Identify repair, replacement, modernization, and expansion opportunities; communicate qualified needs to the Regional Healthcare Operations Manager, sales, and district leadership.
• Manage inspection, service, repair, reporting, and customer support activities for assigned accounts, ensuring timely completion, report delivery, billing readiness, and customer satisfaction.
• Facilitate onboarding, kick‑off meetings, progress reviews, and operational updates using Summit healthcare SOPs.
• Coordinate scheduling, field resources, and deficiency work with district offices; request regional support when local capacity is insufficient.
• Communicate customer requirements, contractual obligations, site‑access needs, and compliance timelines to internal teams.
• Review reports and deficiencies with customers and internal teams and support timely repair and quote follow‑up.
• Resolve local execution issues and escalate significant customer, compliance, resource, or service concerns to the Regional Healthcare Operations Manager.
• Partner with Healthcare Support Operations, CSRs, and Coordinators on workflows, reporting, platforms, and account support.
• Ensure proper use of Salesforce Lightning and applicable customer platforms; document opportunities and support sales through introductions, site coordination, scope validation, and operational planning.
• Other duties may be assigned .

QUALIFICATIONS

The qualifications listed below are representative of the elements required to perform the job successfully; however, in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• High School diploma/GED, required.

• Bachelor’s degree in Business, Operations Management, Healthcare Administration, Fire Protection, or a related field, preferred.

  Experience, Knowledge, Skill Requirements:

• Minimum of 3+ years of fire protection, inspections, service, healthcare operations, customer account management, or related industry experience.
• Working knowledge of fire protection systems, applicable NFPA standards, and healthcare accreditation or compliance‑driven environments preferred.
• Strong organizational, problem‑solving, customer service, and time‑management skills required to manage multiple accounts and competing priorities within an assigned local territory.

• Proven ability to manage customer relationships, coordinate work across multiple internal teams, resolve local issues, and maintain accountability without direct supervisory authority.

  Communication Skills:

• Must have the ability to effectively read, write, and communicate in English with customers, employees, leadership, and other stakeholders.
• Must possess strong customer service, presentation, collaboration, and conflict-resolution skills across multiple operational groups.

Systems and Software Skills:

• Proficiency in Microsoft Office Suite required.
• Experience with Salesforce Lightning and third-party customer platforms preferred.

Other Qualifications:

• Valid driver's license with acceptable driving record, required.
• Must be able to comply with Summit's Drug and Alcohol policy and Background screening requirements, which may also include customer-specific requirements based on contractual agreement.
• Travel up to 15%, primarily within the assigned local territory.
  
  
  
  

PHYSICAL & WORK ENVIROMENT REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit and stand for long periods. Employee will occasionally be required to drive, bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, reach above and below shoulders, stoop, and twist.

Work Environment:

Employee will consistently be required to work indoors in an office or remote setting, work alone and with others. Employee will occasionally be required to wear appropriate personal protective equipment, as required by company safety policies.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

#LI-JC1

Are you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire National Consulting may be right for you!

Summit Fire National Consulting , a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service company for active and passive fire detection, suppression, and security with a full suite of national capabilities that includes fire protection engineering and consulting, and fire protection system design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a national scale. We’re proud of our well-deserved reputation for quality work that’s completed by our talented workforce at local branches. Summit Fire National Consulting is a dynamic organization with endless growth opportunities spanning over 90 locations with coverage in all 50 states.

Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire National Consulting supports trade skills and workforce development. Many members of our leadership team serve on NFPA code compliance committees, regional safety boards, and support technical education in local schools. Summit Fire National Consulting supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.

Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.

Benefits

Summit Fire National Consulting offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leading and affordable benefits package for eligible employees. Our benefits package includes:

• Paid Vacation and Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan with Company Match
• Flexible Spending Accounts
• Long-Term Disability – Employer Paid
• Short-Term Disability – Employer Paid
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
• Life Insurance for Team Members and Dependents
• Employee Assistance Program
• Employee Referral Program

Our Core Values

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• We are PASSIONATE about life safety
• We have INTEGRITY (Do the right thing)
• We work in PARTNERSHIP with our customers and community
• We constantly strive for OPERATIONAL EXCELLENCE (Do things right)

Summit Fire National Consulting participates in E-Verify & in alignment with our commitment to safety, we promote a drug-free workplace. Summit Fire National Consulting is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.