Guest Experience Specialist - Front Desk & Service Excellence
PainCeptor
Responsible for registering and settling of guest accounts. Including, resolving problems arising from guest complaints, reservations, room assignment activities, and unusual requests. Reports directly to Assistant Hotel Managers / Hotel Manager. Reading, writing and oral proficiency in English. Pleasant and outgoing personality. Excellent organizational skills. Able to remain calm and professional in a busy environment. Previous 3 Star / 3 Diamond hotel experience a plus. Ability to deal with difficult situations. Ability to add, subtract, multiply, and divide in all units of measure. High School Diploma or GED required. Essential Job Functions: Register and checkout guests accurately and in a timely manner. Answers inquiries pertaining to hotel policies and services. Be able to handle cash, checks, or credit cards from guests and record transactions. Be able to assign, select, and do room changes in a complete, accurate, and timely manner. Offer a genuine greeting. Adhere to all 4 Star / 4 Diamond standards. Knowledge of room availability at all times, for future and present dates Up selling of rooms by selling at rack rate and offering fewer discounted rates and by selling suites when filling hotel. Adhere to appearance standards. Exceptional attitude. Be aware of special promotions within the hotel. Ensuring that workspace and office are always clean and tidy. Clock in/out at appropriate times- being at your workstation ready to work at assigned time. Complete the AM, PM, and Graveyard checklists. Review memos and logbook. Receive information passed on from previous shift. Know and practice the guest service philosophy of Pala Casino Resort and Spa. Assist Assistant Hotel Managers/ Hotel Manager with miscellaneous duties. Coordinate with guest safety the research for lost and found items for guests. Handle questions, problems, and complaints. Ascertain guest satisfaction. Perform other duties as assigned. " * " indicates required fields Email * Upload Resume * Accepted file types: pdf, doc, docx, Max. file size: 3 GB. #J-18808-Ljbffr PainCeptor
Vacancy posted 1 day ago
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