Command Center Group Manager

• Lead real-time identification, assessment, and prioritization of critical supply, logistics, quality, and capacity risks across GMNA operations
• Direct responses to high-severity events to minimize production downtime and customer impact
• Own escalation paths and align plants, GPSC, carriers, engineering, quality, and leadership
• Coordinate contingency playbooks and document decisions and outcomes
• Track and communicate critical cases through resolution across shifts
• Oversee 24/7 command center operations and coverage across all required shifts, weekends, and holidays
• Run or delegate daily huddles reviewing risk dashboards, open cases, launch timing, and staffing
• Ensure accurate updates using GSC tools, risk trackers, and crisis dashboards
• Standardize Command Center monitoring, reporting, follow-up, and launch-readiness routines
• Supervise Command Center Coordinators and related roles
• Develop talent through coaching, feedback, and standardized work
• Manage staffing, shift coverage, vacation scheduling, backup coverage, and onboarding
• Serve as the senior-leader point of contact during critical events and provide situation reports
• Facilitate cross-functional problem-solving with plants, GPSC, carriers, engineering, quality, finance, and customer teams
• Support executive reviews and readiness forums with Command Center insights and data
• Drive root-cause analysis and corrective actions for recurring issues
• Champion digital tools, alarms, dashboards, automated alerts, and workflow improvements
• Maintain playbooks, SOPs, and training materials
• Track and report metrics including avoided downtime, alarm response time, critical case volume, and aging

Requirements Bachelor’s degree in supply chain, Logistics, Operations, Business, or related field, or equivalent experience 5+ years of experience in supply chain, logistics, manufacturing operations, or a command-center-style environment 2+ years’ experience leading teams or complex cross-functional problem-solving Ability to lead under pressure, make sound decisions with incomplete information, and align diverse stakeholders Strong analytical skills and ability to use data to prioritize, communicate risk, and recommend actions Excellent written and verbal communication skills Flexibility for early and late hours, occasional weekends, and on-call support during major events or launches Experience in automotive or other high-complexity, high-velocity manufacturing environments preferred Familiarity with GM systems and tools, including logistics visibility tools, supplier risk dashboards, ERP/TMS, and reporting platforms preferred Experience leading crisis management or business continuity efforts preferred Must not require GM immigration sponsorship now or in the future Must be able to report to the assigned location at least 3 times per week Willingness to travel less than 25% Core Competencies Demonstrates expertise in supply chain management, logistics coordination, and crisis response, with a strong focus on risk assessment and cross-functional collaboration. Proven ability to lead teams, utilize data for decision-making, and implement process improvements in high-complexity manufacturing environments. Highest-signal resume keywords Supply Chain Management Crisis Management Cross-Functional Leadership Risk Assessment Data Analysis ATS Optimization Keywords Hard Skills Logistics Coordination Manufacturing Operations Risk Tracking Root-Cause Analysis Command Center Operations SOP Development Metrics Reporting Crisis Dashboard Management Contingency Planning Talent Development Soft Skills Analytical Skills Decision-Making Under Pressure Communication Skills Problem-Solving Team Leadership Industry Keywords Automotive Manufacturing High-Complexity Environments Business Continuity Operational Excellence Production Downtime Management Tools & Technologies GSC Tools Logistics Visibility Tools Supplier Risk Dashboards ERP Systems TMS Reporting Platforms #J-18808-Ljbffr Jobtailor