Outreach Specialist - Nonprofit Clinic

Job Description

Job Description

About the Outreach Specialist
This position is the direct link between Wilmington Community Clinic and the patients who most need preventive and chronic care. The Outreach Specialist contacts patients, closing care gaps and helping remove the real-world barriers that keep people from getting the services they need.

This is not a clinical or medical assisting role. Instead, the Outreach Specialist will primarily be speaking with patients on the phone, navigating EHR data, tracking outreach outcomes and coordinating with care teams. The selected candidate for this position must be bilingual in English and Spanish and interviews will be conducted in both languages.

You'll thrive in this role if you are:

• Culturally connected and empathetic, with an understanding of the challenges facing underserved communities.
• A people-first communicator who doesn't give up after one call and finds ways to connect with hard-to-reach patients.
• Data-minded and detail-oriented, comfortable pulling reports, documenting outreach and tracking outcomes.
• A resourceful problem-solver who thinks creatively when patients face barriers like transportation, scheduling or language access.
• Familiar with clinic, FQHC, or community health settings and how care coordination works.

Compensation and Benefits
The compensation for this position is $23.00 - $24.00 per hour. This position is also eligible for the following benefits:

• Medical insurance (HMO and PPO options available)
• Dental insurance (HMO and PPO options available)
• Vision insurance
• 403(b) retirement plan
• 10 vacation days for first year employees
• 12 paid holidays
• 8 days of paid sick leave
• Life insurance
• Pet insurance
• Flexible Spending Account (FSA)
• Employee assistance program

Essential Position Responsibilities
Patient Outreach and Engagement

• Conduct outreach to patients who are due or overdue for preventive services, screenings, immunizations and follow-ups.
• Educate patients on the importance of preventive care and disease management.
• Participate in outreach activities, community engagement efforts and partnership-building initiatives.

Care Coordination and Patient Support

• Identify and assist in closing care gaps by contacting patients to schedule appointments such as primary care visits, specialty referrals, lab tests and screenings.
• Assist patients with barriers such as transportation, language access and scheduling difficulties.

Reporting, Data Tracking and Quality Improvement

• Document outreach activities in the EPIC EHR and outreach tracking tools.
• Track outreach outcomes and report progress toward quality goals.
• Provide feedback to leadership on outreach trends, barriers to care and overall outreach effectiveness.
• Participate in quality improvement initiatives and team meetings.
• Design and deliver training on trends, compliance requirements and regulatory updates.
• Act as the liaison between the organization and its health plans and payors.

Qualifications

• Bilingual in English and Spanish required. Interviews will be conducted in both languages. 
• At least 1 year of patient outreach, care coordination or quality improvement experience in a clinic, FQHC, or population health setting.
• High school diploma/GED and/or equivalent experience required.
• Knowledge of healthcare quality measures, including UDS and value-based care metrics.
• Knowledge of patient outreach and engagement strategies to close preventive and chronic care gaps.
• Proficiency in electronic health record (EHR) and population health management tools.
• Experience with data tracking, reporting and basic quality improvement analysis.
• Cultural competency and experience working with underserved communities.
• Strong communication and customer service skills.
• Problem-solving and process improvement within clinical quality programs.
• Associate or bachelor’s degree in relevant field preferred.

About Wilmington Community Clinic (WCC)
Have you ever wanted to be a part of something bigger? Have you ever wanted to make a difference? At Wilmington Community Clinic, a Federally Qualified Health Center (FQHC), here you can. WCC provides quality, non-discriminatory primary care, mental health, dental and women’s health services to improve the health and well-being of all served – regardless of their ability to pay.

We have served patients in and around Wilmington and Los Angeles for over 40 years. Our multi-generational impact makes us proud of the services we provide and we put patient care front and center - it's The Wilmington Way!

How to Apply
Thank you for your interest in the Outreach Specialist opportunity available with Wilmington Community Clinic! Please submit your resume for consideration. Unfortunately, we are unable to accept direct inquiries about this position (i.e. phone calls, emails).

Common backgrounds that translate well to this role include community health worker, health educator, care coordinator, patient navigator, population health specialist, outreach coordinator, health plan case manager, social services coordinator, etc.