Supervisor, Vehicle Operations Logistics

This position manages the overall operation and administration of all vehicle inspection (ECR) functions (Dealer, Commercial, & Specialty). Key responsibilities include scheduling appropriate staffing to match the flow of incoming vehicles, facilitating training activities to assure timely delivery of accurate, high quality vehicle data, condition information & digital imaging. Responsibilities Manage and direct the documentation of vehicle condition writing and condition report and/or computer data entry. Plan and coordinate all skill‑based training of inspector and check‑in workforce including the Inspector Certification Program (ICP) in coordination with the national trainer. Ensure employees are given opportunity to advance their ICP levels as per the ICP Guidelines. Actively engage all departments and management team within the operating location and field management to effectively ensure compliance with SLA requirements and completion of high‑quality condition reports efficiently. Work with vehicle entry check‑in, inspections employees, and photographers to provide quality service and product to customers in efforts to meet key performance targets. Provide quality service and interact with dealers to resolve customer complaints or any other problems that may arise. Requisition equipment, materials and supplies for the Vehicle Entry Dept. and oversee maintenance and protection of department equipment. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such; work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. Ensure employee compliance with auction and government work rules. Provide motivation while coaching and counseling employees. Counsel and discipline employees, as necessary. Analyze, compile, and conduct regularly scheduled performance reviews for onsite employees with input and assistance from the Operational Excellence support managers. Complete physical audits as prescribed by the QA Program. Review arbitration results to identify training and/or counseling needs. Review vehicle condition reports and vehicles with customer / client representatives to provide for specific needs; forward client specific requests that vary from ECR standards to Operational Excellence for review. Perform quality audits to QA program standards; adhere to Manheim and NAAA standards and policies. Review work volumes, plan, and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement. Effectively lead the team at the location by setting an example in behavior, championing values and ensuring that all employees are treated with respect. Enforce all company policies and procedures related to employee and customer conduct. USD 66,700.00 - 100,100.00 per year. Qualifications High School Diploma/GED and 5 years' experience in a related field (automotive shop preferred). The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience. 1+ year of experience in management, supervisory, or lead role. Experience in automobile industry or the auction business. Strong communication and interaction skills. Competent supervisory and organizational skills. Experienced computer and software knowledge. Safe drivers needed; valid driver's license required. Ability to drive vehicles with standard and automatic transmission. Regularly required to stand, walk, reach, talk and hear; frequently required to stoop, kneel, crouch, bend, squat and climb. Manual dexterity, repetitive motion tasks. Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus. Compensation Compensation includes a base salary in the range of $66,700.00 - $100,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets #J-18808-Ljbffr