Administrator, Shared Services Operations (S2)

Senior Administrator, Shared Services Operations (S2)

For over 100 years, Save the Children has been fighting for the rights of children. The right to a healthy start in life. To have access to education. To be in a safe environment, protected from harm. We work in some of the world's hardest-to-reach places over 100 countries, including the U.S. No matter what your role is, when you join Save the Children, you're creating positive, irreversible change for children, and the future we all share.

The Senior Administrator, Shared Services Operations is a centralized support role that enables Business Operations & Shared Services and its functionsPeople & Culture, Business Technology Solutions, Strategic Performance & Optimization, Procurement & Strategic Sourcing, and other shared servicesto operate with consistency, efficiency, and scale.

You will provide operational, administrative, systems, and program coordination support across an organization of approximately 1,500 employees. Serving as a flexible shared services resource, you will support workforce administration, divisional operations, compliance activities, systems coordination, reporting, and cross-functional initiatives that strengthen organizational effectiveness and operational continuity.

By managing foundational operational execution and coordination work, you will enable leaders and functional teams to focus on strategic priorities, organizational improvement and enterprise initiatives. You will also support standardization, documentation, process improvement, and data integrity across Business Operations & Shared Services functions.

Hybrid Washington DC office location

Divisional Operations & Shared Services Administration (90%)

• Provide comprehensive administrative and operational support across Business Operations & Shared Services, including coordination of communications, reporting, meetings, shared resources, and divisional documentation.
• Support budget administration by tracking expenses, submitting reclasses, invoices, and reimbursements in partnership with the Chief of Staff.
• Maintain and manage the division's SharePoint-based intranet, ensuring content is accurate, up to date, and accessible across all BOSS teams.
• Execute operational and administrative support across core processes, including but not limited to workforce transactions, documentation workflows, employee programs, compliance activities, and systems administration.
• Coordinate and support records management, reporting, payroll-related administration, leave and benefits processes, performance and learning system administration, and maintenance of confidential employee documentation.
• Ensure data accuracy, documentation consistency, audit readiness, and adherence to established policies and processes across systems and workflows.
• Troubleshoot routine operational issues, facilitate cross-functional coordination, and escalate complex or sensitive matters appropriately to ensure timely resolution.

Project Coordination & Organizational Support (10%)

• Provide flexible, surge-based support for cross-functional initiatives, including operational priorities, system implementations, audits, organizational transitions, and high-volume periods.
• Support reporting, dashboard maintenance, knowledge management, process documentation, and other operational projects that improve efficiency, consistency, and transparency.
• Contribute to continuous improvement efforts by identifying opportunities to streamline administrative, operational, and shared-services processes.

Required qualifications for the role

• Minimum of a High School Diploma or equivalent, plus at least 2 years of relevant experience
• Demonstrated experience providing high-level support to senior leaders, preferably within technology, human resources or operations spaces.
• Proven ability to maintain strict confidentiality and exercise sound judgment in sensitive situations
• Experience tracking budgets.
• Strong organizational, time-management, and prioritization skills with the ability to manage competing demands independently
• Strong interpersonal skills and attention to detail
• High level of customer service orientation and collaborative working style
• Demonstrated project coordination, communication, and collaboration skills
• Professional proficiency in MS Office suite (Excel, Word, PowerPoint, Outlook, Microsoft Teams and SharePoint).
• Professional proficiency in spoken and written English

Compensation

Save the Children is offering the following salary ranges for this position, dependent on candidate location:

• Geo 1 - NY Metro, DC, and other locations with labor costs significantly above national average: Target hourly pay for this position is $24.31 - $27.18
• Geo 2 - Locations around the US National Labor Cost Average: Target hourly pay for this position is $21.66 - $24.21
• Geo 3 - Locations significantly below the US National Labor Cost Average: Target hourly pay for this position is $19.41 - $21.69

The salary ranges listed above are for US based candidates. For candidates located outside of the US, salary ranges will be based on the salary scales of the local employer of record. Actual base salary may vary based on, but not limited to, relevant experience, base salary of internal peers, business sector, and geographic location (more information on job structure is available here).

We are looking to build a diverse, equitable and inclusive team at Save the Children. We offer a range of outstanding benefits to support this goal:

• Flexible schedules and time off: Flexible schedules, generous PTO, 11 paid holidays plus 2 floating holidays and hybrid working opportunities
• Health: Competitive health care, dental and vision coverage for you and your family
• Family: A variety of paid leaves: caregiver, parental/adoption, critical child illness and fertility benefits
• Employee Rewards Program: Annual merit increases and/or additional incentives for eligible employees
• Retirement: A retirement savings plan with employer contributions (after one year)
• Wellness: 15 safety and wellness days annually (if hired on or after July 1, safety and wellness days prorated to 8 days), mental health benefits and support through Calm and company-hosted events
• Employee Assistance Program: Free and confidential assessments, short-term counseling, referrals, and follow-up services
• Learning & Growth: Access to internal and external learning & development opportunities and mentorships.

Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom we are in contact. All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse.

Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Our shared duty, both agency and individual, is to seek and maintain safe working conditions for all.

If you require disability assistance with the application or recruitment process, please submit a request to View email address on click.appcast.io.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.