Part-Time - 211 Info & Referral Specialist

Job Description

Job Description

Salary: $18/hour

Schedule: Mon-Fri, 5 Hours a Day (Ideally 9am-2pm). Hybrid: 2 days in office, 3 days remote.

*Note: Live in NH but far from Manchester? Apply! We're open to a remote option with a 1x/mo office visit.

Are you a strong communicator who enjoys supporting the needs of the community? Are you someone who can can lead conversations with empathy while maintaining clear, healthy boundaries? Were looking for a resilient professional like you to join our 211 team part-time!

This role is a great fit for someone who brings heart to their work and has experience working or volunteering with vulnerable populations. Our ideal candidate will be reliable, and able to navigate challenging situations with confidence and compassion. If this sounds like you, submit your resume todayour hiring team will be in touch!

ABOUT THE ORGANIZATION:

Granite United Way (GUW) strengthens families and communities by creating connections and removing barriers. One of the ways GUW supports the community is through 211 NHa free, confidential, and accessible 24/7 helpline helping people navigate health and human services, food sources, housing needs, government assistance programs, recovery supports, and more.

POSITION SUMMARY:

Information and Referral Specialists are responsible for effectively assessing caller needs and providing appropriate information and local service referrals.

WHAT YOU'LL BE DOING:

• Answer phone calls to provide information/referral services, including intakes, screenings, and referrals

• Assess callers needs and determine the appropriate level of intervention

• Utilize the 211 resource database to provide/recordinformation about accessing social services
• Assist callers who speak different languages by utilizing the Language Line
• Participate in group discussions, team meetings, and trainings to build skills and strengthen team connections

• Other administrative tasks as assigned
  

THIS IS A GREAT FIT FOR YOU IF YOU HAVE:

• Experience with vulnerable populations
• Emotional intelligence + boundaries
• Ability to handle high-stress calls
• Team collaboration (especially hybrid)

IDEAL SKILLS/REQUIREMENTS:

• Ability to pass a background check*
• Clear, compassionate,patient, and professional customer service skills
  
• Strong active listening, assessment, and problem-solving skills

• Posses a positive attitude and team mindset
• Ability to quickly assess calls to determineintervention
• Ability to remain calm under pressure

• Proficiency with computers, databases, and phone systems

• Strong organizational skills
• Knowledge of, or willingness to learn community resources
• Flexibility to work non-traditional hours during emergencies or disasters
• (Optional) Fluency in Spanish or another language
  

*Granite United Way is a Recovery Friendly Workplace

Training will take place during various timeframes within normal hours of operation for 211 NH - Monday through Friday, 8:00 AM to 5:00 PM hours. This part-time schedule is based on a 25 hour work-week.

WHY WORK AT GRANITE UNITED WAY?

Granite United Way is committed to developing a stronger, healthier workplace and community that benefits all people. Our collaborative, purpose-driven culture is complemented by a comprehensive compensation package that includes:

• 12 Paid Holidays (on days normally worked) & Generous PTO
• Employee Assistance Program
• Pet Insurance Discounts

Granite United Way is an Equal Employment Opportunity and Recovery Friendly Workplace, and we value the leadership and contributions that individuals with lived experience bring to the workplace, to community health improvement and in strengthening systems of care. We strongly encourage applications from people who identify as members of a historically underserved community and/or those with lived experiences relevant to the work.

ENVIRONMENT:

The venue of this position is a general office environment. This position requires the ability to:

1. Minimal requirement to reach at or above shoulder level; occasional reaching below shoulder level required
2. Hand manipulation - equipment and controls, computers, keyboards and phone system.
3. Ability to hear callers
4. Ability to speak and read English
5. Ability to tolerate prolonged sitting and/or standing and to lift up to approximately 25 pounds to waist high level whenever necessary.
6. Mobility includes regular sitting, some standing and walking.
   

If youre someone who leads with empathy, stays grounded under pressure, and wants to make a real impact in your community, we encourage you to apply!