Program Manager (Navy Logistics)

Job Description

Job Description

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.

Appian is seeking a strategic and customer-focused Program Manager to lead programs within the US Navy Logistics domain. In this role, you'll design, lead and execute programs that deliver modernized logistics capabilities to the US Navy with a focus overseeing technology modernization to support the Navy's logistics mission space using Appian's AI enabled platform technology.

The ideal candidate will be a strategic thinker with a passion for customer advocacy and a proven track record of developing and executing successful customer-centric programs. The candidate must have experience delivering solutions to the Navy and bring domain specific experience within DoD logistics. This individual will work cross-functionally with sales, product, marketing, and support teams to create a seamless and impactful customer journey.

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

As a Program Manager, you will:

• Design, implement, and optimize customer success programs for the US Navy encompassing onboarding, adoption, value realization, and renewal.

• Lead and manage large-scale, cross-functional initiatives from initiation through to completion, ensuring they are delivered on time, within scope and budget, and meet strategic objectives.

• Develop and manage strategic roadmaps and plans for programs within the Navy logistics domain that align with customer requirements.

• Serve as the voice of the customer within the organization, gathering and analyzing feedback to inform program development and product enhancements. Deliver Navy logistics specific experience and expertise to inform the approach for modernization and to inform Appian's product vision.

• Drive innovation into program delivery and the application modernization approach, including the application AI technologies to accelerate delivery, increase quality and enable the mission stakeholders.

• Establish, monitor, and report on key performance indicators (KPIs) for customer success programs, including but not limited to customer health scores, agile delivery metrics and program operations and financials.

• Collaborate closely with cross-functional leaders to ensure a cohesive and unified customer experience across all touchpoints.

• Develop and maintain strong relationships with key Navy customer stakeholders, acting as a trusted advisor and strategic partner.

• Identify and mitigate risks to customer success, proactively developing and implementing strategies to address challenges.

• Champion a customer-centric culture throughout the organization.

Basic Qualifications:

• Bachelor's degree in a relevant field.

• A minimum of 10+ years of experience in program management within the Department of War or other relevant federal government agencies.

• Direct experience leading the delivery of complex technology modernization initiatives to the Department of War (DoW) within the logistics domain, ideally with the US Navy.

• Proven ability to develop and execute complex programs and large-scale projects with measurable results and managing over 50 resources.

• Strong analytical skills with the ability to translate data into actionable insights.

• Excellent communication, presentation, and interpersonal skills, with the ability to engage and influence stakeholders at all levels. The ideal candidate will have experience and relationships with clients within the Navy logistics space.

• Proficiency with Appian, other modern platform technologies (e.g., Salesforce, ServiceNow, Palantir) and/or custom application development. The ideal candidate will have experience with Maintenance, Repair and Overall or shop floor related software technologies, and an understanding of the application of AI to meet mission requirements.

• Experience leading technology modernization leverage agile methodologies and AI enabled code generation approaches.

• Ability to hold a US government clearance at the DoW Secret level.

• Willingness to travel to client locations, as required.

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]

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