Help Desk Analyst
Brooksource
Basic Troubleshooting Provide initial support and resolution for routine issues related to the DORIS tax system, including login problems, password resets, and basic navigation assistance. User Guidance Assist taxpayers, internal staff, and external stakeholders in understanding and utilizing basic features and functionalities of the DORIS system. Ticket Management Log and categorize incoming support requests, ensuring accurate documentation and timely resolution. Escalation Escalate complex issues or those requiring Tier II or Tier III support to the appropriate teams. Customer Service Deliver courteous and helpful customer service to all users, maintaining professionalism and empathy. Qualifications Technical Aptitude and Attention to Detail: Ability to quickly learn and navigate software applications and databases. Effective Communication: Clear verbal and written communication skills to interact with users of varying technical backgrounds. Relevant Experience: 1 year of customer service, tech support or helpdesk experience. #J-18808-Ljbffr
Vacancy posted 4 days ago
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