Customer Service Representative II

This is where your work makes a difference.

At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.

Here you will find more than just a jobyou will find purpose and pride.

Your role at Baxter

Responsible for providing timely and effective customer support through various communication channels including phone email fax and chat. Primary point of contact for customers responding to their inquiries resolving issues and ensuring their needs are met.

What youll be doing

• Respond to customer inquiries via phone email fax and chat in a timely and professional manner
• Perform routine tasks follow standard operating procedures may at times require interpretation or require following an exception process/procedure under moderate supervision.
• Resolve customer complaints and issues in an efficient manner
• Provide product information pricing and ordering details to customers
• Process customer orders
• May collaborate with internal teams such as sales operations supply chain commercial quality and finance to resolve customer issues
• Maintain accurate records of customer interactions including notes and follow-up actions
• Escalate complex issues and/or customer complaints
• Meet or exceed customer satisfaction targets and key performance indicators (KPIs)
• Participate in ongoing training and development to improve customer service skills and product knowledge.
• Other duties as assigned (<20%)

What youll bring :

• High school diploma or equivalent required; associate or bachelors degree preferred
• 3-5 years of customer service experience
• Excellent communication interpersonal and problem-solving skills
• Ability to work in a fast-paced environment and handle multiple priorities
• Working knowledge in Microsoft Office including Word Excel and Outlook
• Ability to learn and adapt to new systems processes and products
• Strong attention to detail and accuracy
• Ability to work a flexible schedule including evenings and weekends (as needed)
• Previous experience in a customer-facing role
• Knowledge of medical products or the healthcare industry
• Experience with customer relationship management (CRM) software
• Experience with ERP software (e.g. JDE SAP)

We understand compensation is an important factor as you consider the next step in your career. At Baxter we are committed to equitable pay for all employees and we strive to be more transparent with our pay practices. The estimated base salary for this position is $43200 - $59400 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors all of which are subject to change. Individual pay is based on upon location skills and expertise experience and other relevant position may also be eligible for discretionary bonuses. For questions about this our pay philosophy and available benefits please speak to the recruiter if you decide to apply and are selected for an interview.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal its discretion Baxter may decide to adjust suspend or discontinue as business needs change.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one as well as insurance coverage for basic life accident short-term and long-term disability and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP) with the ability to purchase company stock at a discount and the 401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching. We also offer Flexible Spending Accounts educational assistance programs and time-off benefits such as paid holidays paid time off ranging from 20 to 35 days based on length of service family and medical leaves of absence and paid parental leave. Additional benefits include commuting benefits the Employee Discount Program the Employee Assistance Program (EAP) and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our additional information regarding Baxter US Benefits please speak with your recruiter or visit our Benefits site: Benefits Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.

Required Experience:

Unclear Seniority