Training Instructor /Quality Control Monitor - AIS

Quality Control MonitorThe Quality Control Monitor is a position within the security and protective service field of work. The QC Monitors will closely monitor the overall performance of the contractor, to include equipment, uniform and appearance, attendance and/or compliance with the SOW, possession of required licenses and permits, and current firearms qualification. Responsible for delivery of services as described in the applicable Statement of Work (SOW) or Performance Work Statement (PWS).NWDTP InstructorThe NWDTP Instructor is a position within the security and protective service field of work. The NWDTP Instructor is responsible for possessing and providing appropriate certifications and training for staff on X-Ray NWDTP curriculum. Responsible for delivery of services as described in the applicable Statement of Work (SOW) or Performance Work Statement (PWS).Training InstructorThe Training Instructor is a position within the security and protective service field of work. The Training Instructor is responsible for possessing and providing appropriate certifications and training for staff in areas to include First Aid, CPR, AED, Defensive Tactics, Handcuffing, Baton, OC Spray, and Firearms instruction. Responsible for delivery of services as described in the applicable Statement of Work (SOW) or Performance Work Statement (PWS).Essential Duties and ResponsibilitiesProvides leadership and management to the functional area QC Representatives (QCRs) as well as subcontractor teammates within our facilities support services projectEnsures our QC Program includes executive management involvement at all levelsDefines responsibilities, authorities, and interrelationships for all workforce personnelOutlines comprehensive documentation, QC measures, inspection programs, internal audits, personnel training, and master file of QC inspections (includes inspections scheduled and performed, results of completed inspections, and dates/details of any corrective actions taken)Develops, implements, and oversees adherence to procedures and policies relating to the project's Quality PlanImplements a working relationship with and develops an interface to the Government's Quality Assurance Surveillance Plan (QASP)Develops, implements, and maintains the project's Quality ManualSubmits a weekly Quality Control Report for each functional area identified in the contract and the Customer Feedback Program.Ensures compliance with the ISO 9001 and 14001 standards through a system of internal auditsEstablishes methods for implementing process controls and inspection of all workPrepares reports of inspection results, audits, and composes replies to Government performance deficiency reportsProduces information utilized during management reviews and conducts the reviewsAssists all functional and staff office managers and branch supervisors in developing Customer Satisfaction Indicators (CSls) and Key Process Indicators (KPls} for the projectEvaluates KPI and other performance data monthly and provides trend analysis at management reviewsManages the project's Customer Feedback Program and evaluates all data generated from customer input; briefs the PM, staff office managers and branch supervisors on customer complaints/concerns, satisfaction surveys, and steps taken to preclude recurrence at monthly reviewsComplete and/or maintain an approved and accredited Principles of Instruction course or similar training (NRA, Police Academy, state POST Academy, FLETC, or military training course) certifying the individual as an instructor showing competency in the performance areas of:Presentation skillsStudent-centered learningPerformance Objective DevelopmentTesting and assessmentTraining tools and technologyLesson plan developmentPresentation graphicsInstructional methodologiesEvaluating laboratories and practical exercisesComplete and/or maintain an approved course of study as an Instructor for expandable baton, Oleoresin Capsicum (OC) spray, defensive tactics, and handcuffing training certifying the individual as an instructor showing competency in the performance areas of:Baton employment philosophyBaton NomenclatureBaton Chart and Zone DefenseBaton Grips, Carries, Draws, Blocks and StrikesBaton RetentionCharacteristics and DeliveryMethods of Carry, Drawing, and Spraying TechniquesEffects and After EffectsMedical issues and legal liabilityProper deployment techniquesDecontaminationReporting requirementsProper storage, transportation, and shelf lifeBasic TacticsUse of ForceOfficer Safety & SurvivalBaton Control TechniquesAreas of ArrestControl Tactics and TechniquesInjury PreventionProper use of HandcuffingNon-Lethal Training TechniquesComplete and/or maintain an approved and accredited Firearms Instructor (Range Official) course certifying the individual as an instructor showing competency in the performance areas of:Methods of instruction, communication, and training aidsPreparation and construction of lesson plansClassroom and range managementHandgun nomenclatureHandgun marksmanshipHandgun handling techniquesFirearms safety and range organizationTactical use of cover and concealmentEquipment and ammunitionClearing and cleaning proceduresComplete and/or maintain an approved certification to perform first aid, CPR, and AED instruction certifying the individual as an instructor showing competency in the performance of appropriate areas.Other duties as assigned by management and/or supervisor.Supervisory ResponsibilitiesNoneMinimum QualificationsMust have a minimum of two (2) years of verifiable experience in monitoring the quality assurance of performance contracts involving personnelMust have a minimum of two (2) years of verifiable experience in civilian community law enforcement, or military service law enforcement, or commercial/industrial security force serviceMust have Training certifications for each of the following areas: First Aid, CPR, AED, Defensive Tactics, Handcuffing, Baton, OC Spray, and Firearms instruction.Valid Driver's License and clean driving recordAbility to pass a Federal background checkU.S. citizenship or Permanent ResidentProficient computer skills using Microsoft Office Suite including Word, Excel, and OutlookShareholder PreferencePursuant to applicable law, preference will be given to qualified Ahtna Native Corporation Shareholders, Descendents, and Spouses in all phases of employment.Core CompetenciesCommunication, Oral - Ability to communicate effectively with others using the spoken word.Communication, Written - Ability to communicate in writing clearly and concisely according to strict deadlines.Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.Team Builder/Worker - Ability to inspire and work within a group of people to work toward a goal.Organized - Possessing the trait of being organized or following a systematic method of performing a task.Time Management - Ability to utilize the available time to organize and complete work within given deadlines.Physical DemandsWork involves moderate to heavy work in all types of conditions. There is a frequent need to stand, stoop, walk, lift heavy objects (up to 50 pounds) and perform other similar actions during the course of the workday.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work EnvironmentThe work environment characteristics described in this job description are representative of those an employee Ahtna