CSR role

Job Title: Customer Service Representative (CSR)

Location: Houston ,Texas
Department: Customer Support / Service
Reports To: Customer Service Manager
Employment Type: Full-Time / Part-Time

Job Summary:

We are looking for a dedicated and empathetic Customer Service Representative to join our team. The CSR will be responsible for handling customer inquiries, resolving complaints, and ensuring customer satisfaction through effective communication and problem-solving.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or in-person.
• Resolve customer complaints and provide appropriate solutions within specified time limits.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Process orders, forms, applications, and requests.
• Follow communication procedures, guidelines, and policies.
• Collaborate with internal teams to ensure customer issues are resolved efficiently.
• Provide feedback on the efficiency of the customer service process.
• Stay updated on product knowledge and company policies.

Qualifications:

• High school diploma or equivalent; a bachelor's degree is a plus.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Patience and empathy in dealing with customers.

Working Conditions:

• Office-based or remote depending on company policy.
• May require working in shifts, including weekends or holidays.