Retirement Customer CARE Specialist

Retirement Customer Care Specialist

OPOC.us (One Point of Care) is seeking a full-time Retirement Customer CARE Specialist to join our Third-Party Administration team in our Worthington, OH location.

We are looking for a positive, high-energy individual who is client focused and enjoys working in a team environment. Duties include assisting clients with understanding and navigating retirement plan offerings, reviewing, and tracking distribution requests, and responding to a wide range of inquiries. The ideal candidate will have excellent oral and written communication skills, a keen attention to detail, the ability to remain calm and supportive in all situations, and resilience and flexibility when managing the day-to-day tasks needed to support our commitment to improving lives through innovation in research, education, and service. If you have a commitment to excellent customer service and a willingness to go above and beyond for our clients, we would love to meet you!

Requirements

• Ability to maintain a positive, empathetic, calm, and professional attitude under all circumstances.
• Computer literacy.
• Excellent written and verbal communication skills, externally as well as internally.
• Attention to detail and problem-solving skills.
• Strong organizational skills and the ability to document and maintain records of client interactions and transactions.
• Prior experience in service-related industry a plus.

Compensation

• $18-20/hour depending on experience
• OPOC.us offers a competitive wage and benefits package, as well as an opportunity for growth for driven individuals.

Benefits

• 401(k) with Company matching
• Health insurance
• Dental insurance
• Disability insurance
• Vision insurance
• Health Savings Account
• Flexible Spending Account
• Paid time off
• Paid training

Work Shift

• Day

Scheduled Weekly Hours

• 40

OUR GROWTH OPPORTUNITIES!

At OPOC, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places!