Police Services Technician

SUMMARY The City of Tualatin is pleased to offer the rare opportunity to join our team as a Police Services Technician. This is a day‑shift position that will work Monday‑Friday with weekends and holidays off. We are looking for a friendly, customer‑service oriented individual who enjoys assisting the public in a fast‑paced environment, often acting as the City's first point of contact. The position serves within a high‑functioning team providing a variety of customer service functions and administrative duties such as reviewing, approving and routing police reports, processing public records requests, and handling data inquiries; with a high level of attention to detail and accuracy. RESPONSIBILITIES Provide strong customer service with frequent contact with people from diverse backgrounds. Monitor cameras and building entrances, and provide initial non‑emergency contact with the public and representatives of other agencies at a public counter or over the phone. Routinely use computer, phone or radio while handling frequent interruptions from customers at the service counter. Transcribe, generate and distribute police reports to the appropriate agencies. Query, enter, verify, confirm, clear and locate a variety of critical data in Leds/NCIC. Respond to requests for information, receive complaints from the public, resolve issues as appropriate or refer to others, and record routine information from visitors or callers. Process and ensure compliance with highly confidential records including expungements and sealed orders from various courts. Maintain the department's case files, citations, and court appearance tracking data. Operate various office equipment such as personal computer, two‑way radio, multi‑line phone system, calculator, copier, fax machine, printer, and electronic security system. Collect fees for alarms, towed vehicles and reproduction of police reports; assist public with accident reports. Provide vehicle releases to the public, verifying insurance information, driving status, vehicle ownership, and collecting fees. Prepare and update statistical reports for new media regarding weekly law‑enforcement activities; prepare, print and distribute local media reports. Provide assistance to department staff, various agencies and the public with subpoenas, mail processing, reports, statistics and the relay of information. Drive to trainings when appropriate. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and effectively present information in one‑on‑one and small group situations to customers, clients, and other employees. REASONING ABILITY Apply common sense understanding to carry out detailed but uncomplicated written or oral instructions; deal with problems involving a few concrete variables in standardized situations. COMPUTER SKILLS Knowledge of database software and word‑processing software. CERTIFICATES, LICENSES & REGISTRATIONS Obtain LEDS certification within a time period established by the supervisor; possess a valid Oregon driver's license. OTHER SKILLS AND ABILITIES Working knowledge of law‑enforcement rules, regulations and procedures. Standard office procedures, business English, spelling, composition and punctuation. Learn and understand FBI NIBRS codes and Oregon State statutes and how they relate. Interpret and apply the policies and procedures of a law‑enforcement agency. Process digital fingerprints and maintain credentials. Skill in organizing, filing and maintaining accurate records, typing accurately, performing general arithmetic computation accurately, and operating modern office equipment. EDUCATION AND/OR EXPERIENCE Graduation from high school or equivalent GED; an Associate’s degree is preferred. Minimum of 2 years of clerical/administrative experience in a law‑enforcement field preferred, or a combination of education and experience enabling the applicant to perform the essential functions. Applicants must also pass a thorough background check. SUPERVISORY RESPONSIBILITIES Supervision of other employees is not a normal responsibility of this position. May act as a coordinator for various volunteer and temporary personnel. PHYSICAL DEMANDS & WORK ENVIRONMENT Regularly required to sit; use hands and fingers, handle or feel, talk, or hear. Occasionally required to stand, walk, climb, balance, stoop, kneel, crouch, crawl, or taste or smell. Frequently required to reach with hands and arms. May occasionally lift or move up to 25 pounds. Noise level is usually moderate. Employees may frequently be subject to emotional and/or upset individuals. Ability to work different shifts, including evenings, weekends and holidays, if required. Employees in this classification are required to wear uniforms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr