Community Concierge - The Retreat

Community ConciergeWelcome to The Retreat, Atlanta's premier rooftop private members-only club. Nestled above the city skyline, The Retreat is a curated sanctuary for innovators, creatives, and discerning professionals who value connection, culture, and elevated experiences. More than a destination, The Retreat is a lifestyle—offering refined hospitality, dynamic programming, and a vibrant community at the heart of Atlanta.The Community Concierge serves as the face and pulse of The Retreat. This role blends high-touch hospitality, community engagement, and operational finesse to ensure every member interaction is meaningful, memorable, and seamless. You'll be the first point of contact and the go-to for all things member-related, helping create the exceptional environment that sets The Retreat apart.Key ResponsibilitiesMember Relations & EngagementGreet members and guests warmly and professionally, creating an immediate sense of welcome and belongingBuild authentic relationships and maintain a presence in key areas of the clubAnticipate member needs and deliver exceptional personalized serviceFacilitate organic networking and social interaction among membersExperience & AtmosphereMaintain The Retreat's elevated ambiance through impeccable service and presentationSupport and contribute to the execution of club programming including events, live music, speaker series, and tastingsEnsure all club spaces remain welcoming, organized, and aligned with brand standardsAdministrative & CommunicationManage reservations, inquiries, and requests via email, phone, and in personTrack member preferences and milestones to support thoughtful engagementAssist with onboarding new members and guiding them through club offerings and etiquetteTeam CollaborationPartner with F&B, events, and operations teams to create a seamless member experienceShare member feedback and observations with leadership to inform continuous improvementSupport special projects and VIP experiences as neededQualifications2+ years of experience in luxury hospitality, guest services, or private membership environmentsStrong interpersonal skills with a polished, professional demeanorHighly organized and proactive with keen attention to detailConfident navigating social environments and high-profile clientelePassionate about delivering exceptional service and building communityFamiliarity with Atlanta's social, dining, and cultural landscape is a strong plusWhat We OfferCompetitive compensation and benefits packageComplimentary staff meals during shiftsProfessional development opportunities within a growing hospitality brandA design-forward, inspiring workplace above the heart of Atlanta