Director OF Operations

Director of Operations Island OaksIsland Oaks RV Camping Resort is seeking a seasoned, hands-on Director of Operations to lead all aspects of resort operations and deliver exceptional guest experiences, team engagement, operational excellence, and financial performance.This executive leadership role is responsible for overseeing the day-to-day operation of all revenue-generating and support departments, including Guest Services, Reservations, Housekeeping, Maintenance, Grounds, Food & Beverage, Recreation & Activities, Retail Operations, Events, Safety, and Security. The Director of Operations serves as a key member of the resort leadership team and is responsible for ensuring all departments operate efficiently, profitably, and in alignment with the resort's service standards and strategic goals.The ideal candidate is a proven hospitality professional with extensive experience leading multi-department resort, hotel, RV resort, campground resort, or destination property operations. This is not an entry-level position. The successful candidate must demonstrate strong financial acumen, operational expertise, team leadership, and a passion for creating memorable guest experiences while fostering a culture of accountability and excellence.Responsibilities include:Providing strategic and operational leadership for all resort departments and daily business functions.Directly overseeing and supporting department leaders across Guest Services, Reservations, Housekeeping, Maintenance, Grounds, Food & Beverage, Recreation, Events, Retail Operations, and Security.Ensuring all departments operate efficiently, collaboratively, and in alignment with organizational goals.Establishing and maintaining operating procedures, service standards, and performance expectations.Leading weekly operational meetings to ensure communication, accountability, and continuity between departments.Maintaining a visible presence throughout the property and actively engaging with guests and team members.Evaluating operational performance regularly and implementing initiatives that improve efficiency, guest satisfaction, and profitability.Additional responsibilities include:Championing a culture of hospitality and service excellence throughout the resort.Ensuring the delivery of exceptional guest experiences across all touchpoints.Monitoring guest satisfaction metrics, online reviews, and feedback channels.Responding promptly and professionally to escalated guest concerns and ensuring timely resolution.Developing and implementing programs designed to increase guest loyalty, retention, and satisfaction.Ensuring all guest-facing areas consistently exceed cleanliness, safety, and presentation standards.The Director of Operations will also oversee:Executive oversight of all housekeeping operations, including cabins, vacation rentals, bathhouses, laundry facilities, public spaces, clubhouses, and resort amenities.Ensuring accommodations and public areas consistently meet or exceed cleanliness and quality standards.Developing and maintaining inspection procedures and quality assurance programs.Monitoring housekeeping productivity, labor management, inventory controls, and operational expenses.Collaborating with department leadership to ensure efficient accommodation turnover and readiness.Reviewing guest feedback related to cleanliness and implementing corrective action plans when necessary.Ensuring compliance with all sanitation, health, and safety protocols.Maintaining high standards of cleanliness and presentation throughout the resort and campground.The Director of Operations will lead:Executive leadership for all food and beverage outlets, bars, concessions, catering operations, and special event food service.Ensuring outstanding guest service, profitability, sanitation compliance, and operational consistency.Partnering with culinary and food & beverage leadership to optimize menu offerings, labor management, and guest satisfaction.Monitoring food costs, beverage costs, inventory controls, purchasing practices, and revenue performance.Identifying opportunities to improve profitability while enhancing guest experiences.The Director of Operations will oversee:Resort maintenance, infrastructure, utilities, landscaping, groundskeeping, and asset preservation programs.Ensuring the resort maintains exceptional curb appeal, functionality, and safety standards.Developing and enforcing preventative maintenance programs to protect resort assets.Coordinating capital improvement projects and facility upgrades.Managing vendor relationships, service contracts, and project execution.Ensuring RV sites, facilities, amenities, and public spaces are maintained to the highest standards.The Director of Operations will lead:Operational initiatives that maximize profitability while maintaining service excellence.Assisting in developing annual operating budgets, capital plans, and departmental forecasts.Monitoring labor costs, departmental expenses, purchasing activities, and revenue performance.Analyzing monthly financial statements, operational reports, and key performance indicators.Identifying opportunities to grow occupancy, increase guest spending, and improve ancillary revenue streams.Supporting pricing strategies, promotions, and revenue management initiatives in response to changing market conditions.Producing accurate monthly operational and financial performance reports.The Director of Operations will:Recruit, develop, mentor, and retain high-performing department leaders and team members.Promote a culture of accountability, engagement, professionalism, and continuous improvement.Conduct regular performance evaluations and coaching sessions.Ensure department leaders clearly understand their responsibilities, authority, and performance expectations.Support succession planning and leadership development initiatives.Foster positive employee relations and maintain a productive work environment.Lead regular staff and management meetings to promote communication and teamwork.The Director of Operations will ensure:Compliance with all federal, state, and local laws and regulations.Maintaining compliance with OSHA, EEOC, Wage & Hour, health department, environmental, and safety requirements.Overseeing risk management, emergency preparedness, and workplace safety programs.Ensuring all departments adhere to company policies, procedures, and operational standards.Protecting resort assets through proactive operational controls and preventative maintenance programs.The Director of Operations will:Conduct regular property inspections and operational audits.Establish and maintain quality assurance standards across all departments.Develop corrective action plans to address operational deficiencies and improve performance.Monitor departmental goals and hold leaders accountable for results.Continuously seek opportunities to improve guest experiences, operational efficiencies, and financial performance.RequiredBachelor's degree in Hospitality Management, Business Administration, Resort Management, or related field preferred.Minimum of 7-10 years of progressive hospitality leadership experience.Minimum of 5 years in a Director of Operations, Resort Manager, Hotel Manager, Assistant General Manager, or similar senior leadership role.Demonstrated success overseeing multiple operational departments within a resort, hotel, RV resort, campground resort, destination resort, or hospitality environment.Strong experience leading Housekeeping, Maintenance, Grounds, Guest Services, Food & Beverage, and Recreation operations.Proven experience managing budgets, forecasting, labor controls, and P&L performance.Strong leadership, coaching, team-building, and conflict-resolution skills.Exceptional communication and organizational abilities.Ability to work flexible schedules, including weekends, holidays, and peak-season operations.Proficiency with hospitality management systems, reservation platforms, and Microsoft Office Suite.PreferredRV Resort, Campground Resort, Outdoor Hospitality, or Destination Resort experience.Multi-property or complex property operational leadership experience.Food & Beverage leadership experience.Experience managing seasonal operations, events, and large-volume guest environments.Core CompetenciesExecutive LeadershipHospitality Operations ManagementFinancial Acumen & P&L ManagementRevenue GrowthStrategic PlanningHousekeeping OperationsFood & Beverage OversightFacilities & Asset ManagementGuest Experience Excellence