Customer Care Specialist WV 25701

Full-Time Entry-Level Position – Customer Service Experience Wanted!

Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time  Customer Care Specialist  with soft sales experience to join our growing team!

Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families

Who Thrives in This Role?

You’ll love this job if you’re:

• ️  An advocate  – You care deeply about the customer experience and stop at nothing to deliver value.
•   A creative problem solver  – You can think outside the box and find the best solution using available tools.
• ✍️  A wordsmith  – You’re clear, concise, and approachable in both written and verbal communication.
•   A helper  – You’re patient and understanding, committed to creating positive interactions.
•   An organized multitasker  – You juggle tasks with ease and maintain high productivity.
•   A team player  – You’re collaborative, supportive, and enjoy helping your colleagues succeed.

What You’ll Do:

• Serve as the  first point of contact  for customer support (primarily via email, phone, and live chat).
• Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
• Update and maintain accurate support documentation and FAQs.
• Collect and route customer feedback for internal improvement.
• Demonstrate perseverance and empathy in resolving client concerns.
• Learn continuously and share your knowledge with teammates.

What We’re Looking For:

• Excellent  written and verbal communication  skills.
• Commitment  to working hard to grow.
• A  customer-first mindset  with a strong desire to assist others.
• Previous  customer service or soft sales  experience is a plus.
• Comfort with  live chat, email communication, and CRM platforms .
• Ability to learn quickly, stay organized, and handle multiple priorities.
• A positive attitude and a growth mindset – we value coach ability over perfection!

  Don’t meet every qualification? Tell us in your application how your unique skills make you a great fit.

What We Offer:

•   Weekly pay  plus  performance-based bonuses
•   Health, life, and retirement benefits
•   Merit-based promotions  and opportunities for advancement into leadership roles
• A  supportive, team-oriented culture  that values your growth

Ready to make a real impact while building a long-term career?
Apply today to join a team that values passion, purpose, and people!