Statewide Customer Success Advocate - AZ

Job Description The Statewide Customer Success Advocate position resides in Global Services, within the Video and Software Service Organization. This person plays an integral strategic account management role in supporting Motorola Solutions and our top-tier customers by ensuring assigned accounts leverage the full capabilities of their solutions. The role is responsible for the day-to-day management of the customer services contracts and services relationships, ensuring contractual obligations are met and providing expertise in software and mobile video solutions to solve complex issues across the customer base. The organization is dedicated to the long‑term success of our customers through enhanced customer relationships, onsite technical expertise, and professional services. Responsibilities Develop a trusted advisor relationship with customers, stakeholders, and executive sponsors to ensure they are leveraging the solution(s) to achieve full business value. Serve as the voice of the customer, elicit and collect feedback to drive continuous improvement across all areas, including onboarding, training, and product development. Educate customers on new product features and capabilities. Partner with internal stakeholders to align account activities with the customer's business case and strategy. Coordinate and participate in regional customer/user group meetings designed to drive product utilization and share best practices. Monitor customer health, adoption, utilization, customer sentiment and other metrics across products and verticals throughout the customer's journey. Help negotiate and drive renewals, identify renewal risk, and collaborate with internal teams to remediate and ensure a successful renewal. Utilize multiple tools to engage with customers both proactively and reactively. Achieve monthly, quarterly, and yearly goals and defined objectives related to customer adoption, retention, and renewals. Identify opportunities for expansion and cross‑sell. Attend and participate in industry events and conferences. Qualifications 7+ years of direct experience in public safety, emergency management, K12 operations or education, 911 communications, business continuity, security, or a related field. Experience utilizing, training, or providing software‑as‑a‑service technology solutions designed to impact public safety. Strong presentation, excellent verbal and written communication skills with an ability to influence others. Fanatical about customer success and driving customer value. Strategically minded, self‑starter with the ability to multitask, prioritize, and scale. Flexible, adaptable and collaborative team player with strong interpersonal skills. Experience working directly with customers and multiple project stakeholders. Takes pride in and exhibits high degree of ownership over their work. Proficiency in Microsoft Office and Google suite. Reside within the state of Arizona. Valid Driver’s License and ability to travel up to 75%. Basic knowledge of CRM platforms (Salesforce), CS analytics platforms, mobile and SaaS applications. Must be able to obtain background clearance as required by government customers. High School diploma, or Associates, or Bachelor's Degree, plus 5 years of direct experience in Public Safety, Emergency Management, K12 Operations or Education, 911 Communications, Business continuity, or Security required. Legal authorization to work in the U.S. indefinitely is required. Preferred Qualifications Experience with multi‑state operations and strategic account management. Demonstrated success in driving renewals and expansion within high‑profile accounts. Knowledge of industry best practices in customer success and retention. Benefits Incentive Bonus Plans Medical, Dental, Vision benefits 401(k) with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave Pay Transparency Target Base Salary Range: $100,000 - $110,000 USD. Pay within this range varies and depends on job‑related knowledge, skills, and experience. The actual offer will be based on the individual candidate. EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic. #J-18808-Ljbffr Motorola Solutions