Route Technician

Job Title: Route Technician Job Description
The Route Technician serves as both a route sales and service technician, managing product delivery, inventory rotation, invoicing, and equipment cleaning while also troubleshooting and repairing machines at customer locations. This role operates with minimal supervision, represents the company in a professional and courteous manner, and ensures exceptional customer service for retail accounts and partners.
Responsibilities

• Deliver products, promotional materials, and related supplies to assigned accounts on a daily route.
• Complete and rotate account inventory, ensuring accurate stock levels and proper product rotation.
• Prepare, document, and complete invoices for all deliveries, including recording store-provided purchase order numbers where required.
• Clean machines, replenish stock of cups, lids, and straws, and refresh promotional materials at customer locations.
• Perform preventative maintenance on machines, diagnose service problems, and complete repairs as needed.
• Receive and respond to emergency service or supply calls from the service center, field leadership, and customer service teams.
• Handle machine movement where required, including installations, exchanges of old or damaged machines, and removal of machines from closed accounts.
• Load and unload the company vehicle daily, ensuring inventory for delivery is accurately prepared and secured.
• Conduct inventory counts at the beginning and end of each shift to reconcile product and materials.
• Complete scheduled deliveries promptly and communicate with store personnel about new products and promotional items.
• Provide training and guidance to store personnel who are unfamiliar with machine operation, ensuring proper use of equipment.
• Manage cash-on-demand (COD) deliveries by collecting payment, obtaining money orders for cash payments, and turning them in at the service center at the end of the day.
• Perform general warehouse duties such as cleaning, organizing, rotating product, and assisting with shipping and receiving of equipment, parts, and product.
• Attend weekly meetings at the service center and work independently to accomplish assigned tasks in a timely manner.
• Use hand tools and follow installation procedures for equipment, including soda and ICEE machines, coffee machines, and related systems.
• Drive the assigned route safely and efficiently, complying with DOT requirements and company driving standards.
• Maintain professional, courteous customer relations and act as a primary point of contact for service and delivery needs.
• Perform other related duties as assigned by supervision.

Essential Skills

• Experience working as a Service Technician or demonstrated strong mechanical aptitude.
• Ability to diagnose, troubleshoot, and repair mechanical and electrical issues on soda machines, ICEE machines, coffee machines, and similar equipment.
• Proficiency in route driving, including operating box trucks and driving more than 40% of the time.
• Strong customer service skills with the ability to maintain positive customer, interpersonal, and team relationships.
• Excellent organization and time management skills to manage routes, service calls, and documentation.
• Self-starter mindset with the ability to work with minimal supervision and complete tasks in a timely manner.
• Effective oral and written communication skills, including comfort with basic mathematical functions for invoicing and inventory.
• Strong mechanical aptitude with experience in maintenance, service repair, installation, and troubleshooting.
• Ability to read and work from basic blueprints and understand electrical concepts related to equipment.
• Must possess and maintain a valid Real-ID Driver's License.
• Must have a DOT certification or be able to meet and pass DOT requirements.
• Ability to lift 75 lbs. or more on a regular basis, with occasional lifting in excess of 75 lbs.
• Preferred minimum of two (2) years of customer service and/or route driving experience.
• Willingness and ability to drive more than 40% of the time.
• Ability to use hand tools safely and effectively for maintenance and repair tasks.

Additional Skills & Qualifications

• Certification by the Environmental Protection Agency (EPA) to handle refrigerant is a plus.
• Graduation from a technical or vocational school is preferred.
• Experience with HVAC systems, electrical work, and mechanical maintenance is beneficial.
• Familiarity with soda machine, ICEE machine, and coffee machine installation and service.
• Comfort working with service technician and maintenance technician responsibilities.
• Enthusiasm and motivation toward in-store merchandising and point-of-sale (POS) materials.
• Experience with route sales, box truck driving, and service repair work.
• Ability to work effectively with tablets, cell phones, and basic technology for routing and documentation.

Why Work Here?
You will join a team that values professionalism, reliability, and strong customer relationships while providing the tools and support you need to succeed. The role offers a stable daytime schedule, weekly connection with the service center team, and the autonomy to manage your own route. You receive a company vehicle, uniforms, tools, cell phone, tablet, and gas card, helping you focus on delivering excellent service without worrying about equipment or supplies. This environment supports growth in technical, mechanical, and customer-facing skills, making it a strong opportunity for long-term development.
Work Environment
This role is primarily field-based, with driving required more than 40% of the time on a first-shift schedule, Monday through Friday from approximately 6:00 a.m. to 3:00 p.m. You will visit client sites, most often movie theaters and similar venues, to deliver products for soda and ICEE machines, refresh promotional materials, and perform maintenance and repairs on equipment. Work includes both indoor and warehouse environments, involving loading and unloading a company vehicle, rotating product, and handling equipment and parts. You must be comfortable lifting 75 lbs. or more regularly and occasionally more than that. Steel-toed shoes are required for safety. The company provides a vehicle, uniforms, tools, cell phone, tablet, and gas card, and you will attend weekly meetings at the service center while otherwise working independently on your route.
Job Type & Location
This is a Contract to Hire position based out of Salem, NH.
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Salem,NH.
Application Deadline
This position is anticipated to close on Aug 4, 2026.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.


Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.