Case Manager - North Colorado Station

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:


• Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.


• Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.


• Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.


• Achieving excellence through continuous quality assurance, innovation and professional development.


• Using resources judiciously and effectively.


The primary role of the Housing Support Services Case Manager is to provide brokerage of community resources, conduct one-on-one case management, on-going assessment of clients' progress and needs, advocacy, and implementation of group activities for a formerly homeless, disabled population. The ultimate goal is to assist these individuals in maintaining their housing, obtaining and maintaining benefits and income, and providing the services and linkages necessary to prevent a return to homelessness. Work location is: 3999 Colorado Blvd, Denver, CO 80205

NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date. The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance. Please note that a start date will be scheduled once credentialing and privileging is complete.

Additional Requirement

• Valid driver's license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business.

Coalition Benefits

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We're proud to offer same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program , a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

The effective date for your benefits will be the first of the month following your date of hire.

Essential Job Functions

• Provides excellent internal and external customer service;
• Provide orientation to all new residents on case load;
• Assess strengths and needs of all new residents;
• Develop initial treatment/service plans for all residents and update them as required (every 6 months at a minimum);
• Develop interventions or linkages to address resident needs;
• Provide hands on assistance and/or training to residents in order to support them in maintaining their housing in a safe and sanitary manner;
• Ensure that program benefits the greatest number of individuals possible by collaborating with the intake team regarding program census;
• Ensure that each resident is receiving the support and services they require to maintain their housing and support recovery;
• Assist residents who desire to move on to a more independent level of housing;
• Assist property management staff in problem solving regarding issues involving participants of the program;
• Works collaboratively as part of a multi-disciplinary team;
• Create social and psycho-educational opportunities for residents and maintain a monthly events calendar;
• Ensure all verification paperwork is completed as required by law and/or funding sources;
• Provide crisis intervention as required and in collaboration with clinical staff and community partners;
• Assist residents in problem solving issues which may threaten their housing;
• Serve as a liaison between clinical staff and property management staff;
• Serve as liaison between resident and other service providers, including property management staff as necessary and appropriate, especially when necessary to advocate for clients' housing stability;
• Complete all documentation and data entry as required, in a timely manner (Progress notes, Electronic Health Record, Homeless Management Information System, Case Manager Toolbox, etc.);
• Assist in transportation of residents;
• Provide coverage for other case managers as necessary;
• Utilize cell phone as necessary;
• Provide payeeship services as assigned while meeting payeeship database and records requirements;
• Complete other special duties and tasks as requested by supervisor.

Qualifications Summary

• Consistently superb customer service skills.
• Effective interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence both orally and in written form.
• Knowledge of homeless issues and demonstrated sensitivity to underserved populations.
• Skill in operating office equipment, such as computers, software (e.g., Microsoft 365 products (Word, Excel, PowerPoint, Outlook, Teams, etc.), telephones and typing speed sufficient to efficiently document client encounters (e.g., 40 works/minute)
• Able to listen effectively, synthesize and analyze information, and respond creatively to challenging issues.
• Skill in negotiating and mediating, particularly in sensitive situations.
• Able to organize and prioritize multiple responsibilities simultaneously.
• Able to ensure accuracy of data management and reporting.
• Able to learn and implement new technologies and systems.
• Able to make sound decisions, using available information while maintaining appropriate confidentiality.
• Knowledge of local services and resources;
• General knowledge of mental illness and substance abuse including symptoms and treatment options;
• Ability to advocate for individuals in a fair and tactful manner;
• Ability to assist residents in developing clear, achievable and measurable treatment goals/objectives;
• Valid driver's license, ability to pass automobile insurance carrier's motor vehicle record investigation and ability to drive a 15-passenger van.
• Able to pass automobile insurance carrier's motor vehicle record investigation and criminal background investigation.

Education and Experiance

• Bachelor's degree in social service or related field preferred.
• Experience and interest working with disenfranchised persons.
• Bilingual preferred but not required

$20.64 - $25.14 an hour

WHERE A CANDIDATE IS PLACED IN THE COMPENSATION RANGE DEPENDS ON TOTAL RELEVENT YEARS OF EXPERIENCE

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.