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Field Support Engineer

$60k - $70k

Tata Consultancy Services

Must Have Technical/Functional Skills

  • Good Communication and knowledge on Imaging/Staging of desktops, laptops and other related devices.
  • Maintain, analyze, and troubleshoot, software and computer peripherals.
Roles & Responsibilities
  • Good knowledge on Imaging/Staging of desktops, laptops and other related devices.
  • Maintain, analyze, and troubleshoot, software and computer peripherals.
  • Must have reliable transportation and clean driving history
  • Travel to Various sites on demand basis would be required.
  • Ability to set up, configure and add all hardware.
  • Assist client internal IS technicians with large IMACs
  • Break-fix & IMAC support, periodic maintenance
  • Provide technical support to end-users via telephone and in person.
  • Assist coworkers in the resolution of end-users technical issues.
  • Assist coworkers in the execution of established processes and escalations.
  • Test, image and clean PCs, laptops, monitors, printers, and other related hardware.
  • Following proper manufactures procedures for ordering parts and returning defective parts.
  • Manage (Service Now) ticket queue constantly throughout the day.
  • Response to end-user issues via face to face interaction, telephone, or escalated help desk tickets.
  • Diagnose and resolve technical hardware and software issues.
  • Gather information to determine the issue by evaluating and analyzing the symptoms.
  • Partners with other departments to provide technical assistance.
  • Knowledge in handling Wi-Fi and LAN access issues
  • VPN setup and troubleshooting
  • Network authentication issues
  • Identify priorities and redirect problems to appropriate resources.
  • Organize ideas and communicate appropriate messages.
  • Stay current with system information, changes, and updates.
  • Handling all designated workstation installations and updates
Generic Managerial Skills, If any
  • 4+ years of hands-on technical knowledge of laptop and desktop design and software installation.
  • Familiar with standard concepts, practices, and procedures within the IT support field. Relies on limited experience and judgment to plan and accomplish goals.
  • Possess 2 to 3 years experience in a break/fix environment. Able to lift heavy equipment. (PCs, monitors, printers.) Strong verbal and written communication skills. A certain degree of creativity and latitude is required.
  • Experience in supporting Mobile devices (Apple IOS, Android, iPhone, iPad)
  • Experience with Windows 7-10 OS, Microsoft Office, Internet browsers and Email clients.
  • Printer/Copier experience preferred.
  • Working knowledge of systems hardware, printers, scanners and other peripheral devices.
  • Strong communication and customer service skills with users to interpret and address their needs in an efficient and professional manner.
  • Experience providing IT technical support to senior leaders of an organization.
  • Ability to visualize and troubleshoot complex issues remotely.
  • Highly developed analytical troubleshooting skills.
  • Able to multi-task, work independently with minimal supervision as well as within a team environment.
  • Ability to obtain and maintain manufacture warranty repair certifications. (EX, HP, DELL, LENOVO, APPLE)

Salar y Range-$60,000-$70,000 a year

#LI-KR3

TCS Employee Benefits Summary:


Discretionary Annual Incentive.


Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.


Family Support: Maternal & Parental Leaves.


Insurance Options: Auto & Home Insurance, Identity Theft Protection.


Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.


Time Off: Vacation, Time Off, Sick Leave & Holidays.


Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Vacancy posted 3 days ago
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