Receptionist / Guest Experience Coordinator

Benefits: 401(k) 401(k) matching Company parties Employee discounts Flexible schedule Receptionist / Guest Experience Coordinator Location: Sharkey’s Cuts for Kids – Minnetonka & Eden Prairie About Us Sharkey’s Cuts for Kids is more than a haircut—we provide a fun, memorable experience for every child and family who visits us. Our Receptionists are the first and last impression our guests have and are essential to our success. Position Summary The Receptionist is responsible for delivering outstanding customer service while managing the daily flow of appointments, supporting salon operations, and creating a warm, welcoming atmosphere for every family. Primary Responsibilities Greet every guest with a warm and enthusiastic welcome. Answer incoming phone calls professionally. Schedule, confirm, and manage appointments efficiently. Check guests in and out using the salon management system. Process payments accurately. Promote memberships, retail products, and salon services. Encourage clients to pre-book their next appointment. Request Google and Yelp reviews from satisfied guests. Maintain an organized and welcoming reception area. Assist with birthday party inquiries and bookings. Help keep the salon clean and organized throughout the day. Support stylists and salon managers as needed. Resolve guest concerns professionally and promptly. Assist with opening and closing procedures. Qualifications Outstanding customer service skills. Friendly, energetic, and professional demeanor. Excellent phone etiquette. Strong organizational and multitasking abilities. Computer and scheduling software experience preferred. Cash handling experience preferred. Reliable attendance and punctuality. Ability to work evenings, weekends, and holidays as needed. Preferred Qualities Loves working with children and families. Positive attitude and team-oriented mindset. Sales-oriented with the ability to recommend products and services naturally. Detail-oriented and proactive. Comfortable working in a fast-paced environment. What We Offer Competitive hourly pay. Flexible scheduling. Fun, positive workplace culture. Opportunities for advancement. Employee discounts. Ongoing training and professional development. Our Receptionists help create the Sharkey’s experience by making every family feel welcomed, appreciated, and excited to return.