Front Desk Associate

Join to apply for the NY LI/Peekskill - Front Desk Associate role at Planet Fitness . Who We Are At Planet Fitness, our mission has always been to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgement‑free environment. We are proud to be one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing. Who You Are All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®. Exhibit a positive and upbeat attitude. Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members. Pride yourself on your work while being punctual, reliable, and dependable. Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and have an ability to listen and empathize. Inspire and motivate others to achieve their goals. Are a quick study with the ability to apply what you have learned during online and hands‑on training. About the Front Desk Associate Role As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience. Daily Responsibilities Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in. Help promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and, if necessary, elevate to a Manager. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership‑related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assess their membership needs. Execute retail transactions with accuracy and drive sales goals. Maintain regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area. Ensure restrooms are clean, sanitized, stocked and clutter‑free following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken or missing equipment. Compensation & Benefits The hourly pay range for this position is $16.50 to $17.75. Planet Fitness reserves the right to pay below or above the posted range based on factors unrelated to a person’s protected class. Planet Fitness offers a comprehensive benefit offering that includes medical, dental and vision insurance; short‑term and long‑term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts, vacation, sick and holiday pay and a free Black Card Membership. Certain benefits are offered to full‑time employees only. About Your Qualifications 6‑12 months of experience in a customer service environment is preferred. Must be 18 years of age or older. Willing to become CPR/AED Certified (training provided by Planet Fitness). Basic computer proficiency. Physical Demands of the Front Desk Associate Continual standing and moving throughout the club to accomplish tasks during shift. Continual communicating in person or on the phone to exchange information during shift. Must be able to lift up to 75 pounds. Will encounter toxic chemicals during shift. Frequent cleaning and sanitizing of equipment and facilities. Moving selves in different positions, including bending and twisting, to accomplish tasks. More Reasons to Join Planet Fitness Medical, Dental, and Vision Insurance Vacation, Sick Time, Holiday Pay Free Black Card Membership 401(k) Retirement Savings Plan Term Life Insurance Healthcare and Dependent Care Flexible Spending Accounts Tuition Reimbursement Employee perks and discounts Engaging team‑building competitions and social events Please note that certain benefits listed above are for full‑time employees only. Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner. USD $16.50/Hr. USD $17.75/Hr. Seniority level Entry level Employment type Part‑time Job function Other Industries Wellness and Fitness Services Referrals increase your chances of interviewing at Planet Fitness by 2x. Get notified about new Front Desk Associate jobs in Ronkonkoma, NY . #J-18808-Ljbffr Planet Fitness