Customer Service Representative

Customer Service Representative

The Customer Service Representative (CSR) is a key member of our team, serving as the primary point of contact for our valued customers. Providing exceptional service to our customers by answering inquiries, resolving issues, and ensuring customer satisfaction. The position requires excellent problem-solving skills, attention to detail, and a proactive approach to resolving customer issues.

Duties and Responsibilities

• Answer emails to resolve any inquiries that customers may have.
• Answer phone calls to help support any inquiries that customers may have.
• Support operations with paperwork, order preparations, system shipping support, etc.
• Organize projects requested by customers and operations team.
• Assist customers and operations with transportation scheduling.
• Proactively identify and resolve potential issues before they escalate.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the CSR Lead.
• Performs other duties as assigned.

Required Skills and Abilities

• Analytical and problem-solving skills.
• Ability to self-start and prioritize workload.
• Ability to prioritize tasks.
• Ability to manage multiple projects at once and deliver on tight deadlines.
• Strong computer proficiency and technical aptitude with proficiency in utilizing various programs including but limited to MS Office products.
• Extreme attention to detail and organization skills.
• Customer service-oriented, collaborative nature, and a strong work ethic.
• Excellent communication and writing skills.
• Ability to answer a high volume of calls and emails.
• Ability to work with all levels of company employees.
• Ability to work in an office and warehouse setting.
• Ability to work independently and with a team.

Education and Experience

• High School Diploma, GED, or equivalent.
• A minimum of two years of working customer service.
• Knowledge in using WMS and/or TMS.
• Previous warehouse experience.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 25 pounds at times.

1 Click Logistics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.