Front Desk Agent

Job Description

Job Description

Job Summary : The Front Desk position checks the front office accounting records for accuracy and, daily, summarizes and complies information for the hotel’s financial records. This position is also responsible for tracking room revenue, occupancy percentages and other front office operating statistics. Additionally, the Front Desk is expected to prepare a summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day. This position is also responsible for posting room charges and room taxes to guest’s accounts including guest transactions not posted during the day by the front office cashier.
Job Responsibilities:

• Posts room charges and taxes to guest’s accounts
• Processes guest charges voucher and credit card vouchers
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
• Verifies all account postings and balances
• Verifies that room rates are correct and posts those rates to guest accounts
• Serve as a front desk agent especially in terms of check-in and check-out procedures
• Prepares a summary of cash, check, and credit card activities
• Summarizes results of operations for management
• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyse computerized financial information
• Must have complete knowledge of emergency procedures
• Balance the day’s charges, making corrections as necessary
• Run end of day process in property management software (PMS)
• Understand principles of auditing, balancing, and losing out accounts
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
• All other duties as assigned

Education and Experience:

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests.
• Ability to read, write, speak, understand, and communicate in basic English preferred
• Previously hospitality experience skills preferred

Knowledge, Skills, & Abilities:

• Detail-oriented and thorough.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards.
• Ability to interact with guests in a pleasant, friendly way
• Knowledge of hospitality operations
• Strong eye for details
• Good problem-solving skills
• Ability to multitask
• Basic Accounting skills
• Solid customer service skills
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to compute accurate mathematical calculations

Physical Demands:

• Prolonged periods standing and walking and bending
• Frequent keyboarding

Working Conditions:

• Indoor
• Hours range 7am-3pm and 3pm-11pm

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. Pro Hospitality Group reserves the right to amend and change responsibilities to meet business and organizational needs.