Xfinity Retail Service Associate

Job Summary The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. The role serves as a go‑to technical and operational resource, helping to maintain a clean and efficient store environment and provide exceptional customer support for mobile services. Primary Responsibilities Mobile Activations & Customer Education: Provide a white‑glove experience activating new devices or BYOD to the network; guide customers through tablet setup and connectivity options; support activation and pairing of wearable devices; educate customers on accessories and add‑ons that enhance their experience. Mobile Escalations: Troubleshoot and resolve complex device or service issues; assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery; use advanced tools to manage escalations. Mobile Support: Assist customers with transferring contacts, emails, and media; provide password resets with credential verification; activate and configure SIM or eSIM for device connectivity; perform in‑depth diagnostics; process returns or exchanges in compliance with company policies; assist with warranty claims and replacement processes; ensure devices, counters, accessories, and walkways are clean, functioning, and accessible. On‑Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on‑demand deliveries and BAPIS pickups, staging orders accurately, ensuring smooth hand‑off, and identifying opportunities to upsell accessories or add‑ons. Secondary Responsibilities When No Primary Actions Occur or on Red Floor Customer Check‑In: Provide hands‑on demonstrations of devices and features; support store resets for proper merchandising; maintain visual standards and product placement; inspect back‑of‑house to ensure clean, secure inventory. Express Transactions: Facilitate quick device swaps for customers; process equipment returns efficiently while ensuring compliance. Expectations for All Employees Understand and follow the Comcast Operating Principles. Own the customer experience and promote digital options at every touchpoint. Be an enthusiastic learner and advocate of Comcast products, services, and digital tools. Win as a team through collaboration and openness to new ideas. Participate in the Net Promoter System: huddles, callbacks, and feedback loops. Drive results and operational excellence. Foster and support a culture of inclusion. Do what’s right for customers, teammates, communities, and investors. Skills Communication Customer‑Focused Professional Integrity Resilience Self‑Motivation Teamwork Workplace Organization Compensation Base Pay: $17.00 per hour. Compensation includes the Total Rewards program and may include commission or bonus opportunities for eligible positions. Education High School Diploma / GED. Relevant Work Experience 0‑2 Years. EEO Statement Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. #J-18808-Ljbffr Blueface Ltd