Scheduling Coordinator

Job Full Description

Scheduling Coordinator


Location: Fort Myers, FL
Pay: $20-$28/hour
Schedule: Monday-Friday | 8:00 AM-5:00 PM
Job Type: Full-Time | Evaluation Hire

Position Overview


Express Employment Professionals of Fort Myers is seeking a highly organized and customer-focused Scheduling Coordinator for a growing technology company in Fort Myers. This position plays a vital role in coordinating service schedules, supporting customers, maintaining accurate records, and ensuring smooth day-to-day operations.


The ideal candidate will have strong administrative and customer service experience, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. If you enjoy problem-solving, staying organized, and being the central point of coordination between customers and internal teams, we encourage you to apply.

Responsibilities

• Coordinate and schedule service requests, appointments, and work orders
• Serve as the primary point of contact for customers regarding scheduling and service updates
• Maintain accurate records of service requests, schedules, and completed work
• Process and update invoices, customer orders, and inventory information
• Communicate with customers to ensure satisfaction and address any service concerns
• Resolve scheduling and service-related issues, escalating when appropriate
• Monitor service performance and assist in maintaining company quality standards
• Collaborate with multiple departments to ensure efficient service delivery
• Prepare reports and provide updates regarding service metrics and operational performance
• Assist with onboarding and training new team members
• Process payroll-related information, including timesheets, attendance records, and pay adjustments
• Ensure compliance with company policies, procedures, and applicable regulations
• Stay current on industry best practices and process improvements
• Perform additional duties as assigned

Qualifications

• High school diploma or equivalent required
• Associate's or Bachelor's degree in a related field preferred
• Minimum of 2 years of experience in scheduling, service coordination, customer service, administration, or a related role
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
• Ability to prioritize tasks and manage multiple responsibilities simultaneously
• Strong attention to detail and commitment to accuracy
• Professional demeanor with the ability to maintain confidentiality
• Strong problem-solving and critical-thinking skills
• Ability to work independently and collaboratively within a team environment

Preferred Skills

• Experience coordinating service schedules or dispatch operations
• Payroll processing or timesheet management experience
• Experience with invoicing, order entry, and inventory tracking
• Strong customer relationship management skills
• Ability to adapt to changing priorities and business needs
• Self-motivated with a proactive and solutions-oriented mindset

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Major Holidays Paid
• 401(k) Plan with Company Match
• PTO Accrual of 8 Hours Per Month
• Monday-Friday Schedule
• Opportunity for Long-Term Growth and Advancement

Interested candidates are encouraged to apply today!

Fort Myers (Northeast Corridor), FL
1518
7370 College Parkway
Suite 304
Fort Myers, FL 33907