Front of House AM Supervisor

Job Overview:
The Front of House Supervisor is responsible for overseeing daily FOH operations to ensure exceptional guest service, smooth service flow, and effective team performance. This role acts as a leader and support role on the floor, supporting staff, resolving guest concerns, maintaining service standards, and assisting management with training, scheduling, and operational execution.

Key Responsibilities:

Guest Experience:

• Deliver warm, professional, and attentive guest service at all times.
• Actively engage with guests, handle complaints or concerns promptly and professionally.
• Ensure dining areas are clean, organized, and set according to standards.
• Monitor service quality and step in to assist during peak periods.

Team Leadership:

• Supervise, coach, and support FOH staff during shifts.
• Conduct pre-shift briefings and communicate daily specials, events, and expectations.
• Assist in training and onboarding new team members.
• Lead by example, maintaining a positive and professional demeanor.

Operations & Service Flow:

• Oversee seating, table rotation, reservations, and waitlists.
• Coordinate with kitchen and bar teams to ensure timely and accurate service.
• Monitor staffing levels and adjust assignments as needed.
• Ensure compliance with health, safety, and alcohol service regulations.

Administrative & Support Duties:

• Assist with scheduling, timekeeping, and shift coverage.
• Support inventory control for FOH supplies.
• Handle cash, POS transactions, and end-of-shift procedures as required.
• Report operational issues or maintenance needs to management.

Qualifications & Skills:

• Previous experience in a food service or hospitality supervisory role preferred.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to multitask and remain calm in a fast-paced environment.
• Knowledge of POS systems and basic cash handling.
• Flexibility to work evenings, weekends, and holidays.
• Food Handler’s Card and alcohol service certification (or ability to obtain).

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 50 lbs.
• Comfortable working in a fast-paced hospitality environment.

What We Offer:

• Competitive pay.
• Opportunities for growth and advancement.
• Supportive team environment.
• Health Benefits (Health, Dental, Vision, Life).
• Employee dining discounts and menu.

Apply now at

Benefits:

• Dental insurance.
• Employee discount.
• Flexible schedule.
• Health insurance.
• Paid time off.
• Paid training.
• Vision insurance.

Work Location: In person.