Customer Service Rep.

Dallas, TX


Order: 512226


Order Type : Temp


Located in Dallas (Off 35 and Regal Row)
$16.00-18.00 - Depending on Experience
Please call us at View phone number on click.appcast.io, if interested or have any questions.


Customer Service Associate who can assist clients with products and help maintain a high customer retention level. The Customer Service Associate will be responsible for taking incoming calls and address customer product issues and concerns with the products and the company. The successful candidate will be required to develop a comprehensive understanding or our customer service policies and know when issues need to be escalated to the management staff for resolution.

Responsibilities include:

• Ability to quote verbally and through email, price and configuration on products our customers are inquiring about.
• Ability to resolve customer issues quickly and effectively.
• Keep up with emails and orders to help manage daily production schedules and ensure orders are captured and managed
• Monitor customer satisfaction levels and develop methods for increasing company ratings within associations we belong.
• Input customer order within QuickBooks so production workers can work independently and reduce production errors.
• Assist in creating ways for delivering excellent customer service to problematic customers

Required Skills include;

• High School Diploma/GED required (College Degree Preferred)
• Experience in a Customer Service Role minimum 3 years
• Proficiency with MS Office
• QuickBooks experience is preferred
• Graphic art experience is preferred
• Ability to work well in a Team environment

Strong sense of professionalism and discretion required