Tier II Service Desk Technician
Unio Digital
Careers / MSP Service Desk Tier II Service Desk Technician Handles escalated technical support requests and assists with project implementation. Maintains documentation, improves processes, and delivers quality customer service while mentoring Tier I team members. Full-Time Tucson, AZ Mid Level About This Role The Tier II Service Desk Technician handles escalated tickets that Tier I can't resolve, leads small project implementations, and mentors Tier I peers. Strong Microsoft 365 admin and networking troubleshooting skills required. What you'll do Resolve Tier 2 escalations (M365 admin issues, switch/router troubleshooting, endpoint deployment) Lead small client project work (M365 migrations, endpoint refreshes, network changes) Mentor Tier I technicians and review their ticket documentation Maintain and improve service-delivery runbooks Participate in on-call rotation What we're looking for 3+ years in MSP or comparable IT support environment Microsoft 365 admin experience (Entra ID, Exchange Online, SharePoint, Intune) Networking fundamentals (VLANs, routing, basic firewall rule creation) Microsoft certifications (MS-900, MS-102, AZ-104) preferred Eligible to work in the U.S.; based in or relocating to Tucson, AZ You'll always hear from us Every applicant gets a status update within 5 business days. See our 4-stage hiring process on the careers page. #J-18808-Ljbffr Unio Digital
- ...Unió Digital is an Arizona-based managed service provider (MSP) delivering Managed IT Services, Low Voltage Cabling, Access... ...not intimidating. We are looking for an experienced Tier 2 Service Desk Technician with exceptional people skills and a knack for solving...SuggestedFull timeFlexible hours
- I.T. Systems Administrator Levels I, II, IIIThe Systems Administrator's role is to ensure... ...equivalent access to complete all duties, tiers may have additional projects and deadlines... ...configuration, mapping, processes, and service records.Perform cost-benefit and return on...SuggestedFor contractorsWork experience placementWork at officeShift workWeekend work
$68.9k - $131.1k
...looking for an EO Sensor Analyst / Engineer II to develop and implement structured and... ...data analysis tools to support production Tier II Exo-atmospheric Seekers and Sensors. The... ...clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of...SuggestedTemporary workWork experience placementInterim roleWork at officeRemote workRelocation packageFlexible hours$18.15 - $22.69 per hour
...Administrative Support Assistant II Posting Number req27006 Department Eller Undergraduate Programs Department... ...databases, and assists with facilities, technology, and customer service functions. The role works collaboratively with faculty, staff, students...SuggestedHourly payFull timePart timeWork experience placementWork at officeRelocationMonday to FridayWeekend workAfternoon shift- ...Support Associate II (2nd Shift) CGI Federal is looking for experienced Support Associates to support the Tucson Passport Agency... ...deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world....SuggestedHourly payContract workWork at officeShift workAfternoon shift
- ...Field Service Technician II Under direct supervision, the Field Service Technician II performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. The Field...Local area
$68.9k - $131.1k
...hiring a Digital Product Configuration Management Engineer II . The DPCM department provides innovative solutions through automation... ...requires security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and...Temporary workWork experience placementWork at officeRemote workRelocationFlexible hours$34.65 - $42 per hour
...excellence. The Role Fiber Tech II - Splicing Technicians install, splice, test, and... ...; complete routine repairs to restore service and maintain route integrity Place... ...obsession, and courage. We’re looking for top tier talent to join Forged Fiber that can help...Hourly payFull timeFor contractorsWork at officeLocal areaRemote workShift workNight shift$29 per hour
*Description* The Live Expert Service Desk Analyst will provide first and second tier technical support to internal employees. The candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of employees issues...Full timeContract workTemporary workTraineeshipLocal areaRemote workShift workWeekend work- ...US, Inc. has an immediate career opportunity for a Maintenance Technician II to join our team in Tucson! This role will be a primarily... ...factors such as role, hours worked, employment status, length of service, location, and other considerations. Detailed information will...Temporary workWork at officeImmediate startFlexible hoursWeekend work
- ...information General Description The Quality Assurance, Level II NDE Technician plays a key role in ensuring the integrity and reliability of... ...Maintain and perform system checks, calibrations, and basic service on NDE equipment Support maintenance of radiation...Flexible hoursShift workWeekend work
- ...Maintenance Technician II Open the door to your dream job and join #TeamMainStreet. With more than 40,000 homes in 30 markets, Main Street... ...dedicated to providing a best in class leasing and customer service experience to our residents. The Maintenance Technician II...Full timeCasual workWork at officeMonday to FridayFlexible hoursAfternoon shift
$46.13k - $51.9k
...are accepting applications for Fleet Maintenance Mechanic I, II, and III . Only one vacancy exists and will be filled at the... ...reassembles units in heavy equipment and vehicles. Diagnoses, services, and repairs various systems on vehicles. Maintains the shop...Full timePart timeLive inWork at officeAfternoon shift$16.5 - $20.63 per hour
...Research Technician II, Department of Medicine Posting Number req25916 Department Medicine Department Website... ...about working at the University of Arizona and relocation services, please click here . Duties & Responsibilities...Hourly payFull timePart timeWork experience placementWork at officeRelocation- ...financially rewarding workplace! Why we need you: The Maintenance Technician II is responsible for efficiently performing all necessary... ...carpentry, painting, plumbing, A/C and electrical duties Assist Service Manager with various tasks as required by the needs of the community...Full timeTemporary workFlexible hours
- Job Description Ryan Companies US, Inc. is hiring a Maintenance Technician II in Tucson. The role is primarily stationary and supports a management team that oversees a 350‑acre campus and a high‑rise office building. The technician will maintain exterior, interior, and...Temporary workWork at officeFlexible hoursWeekend work
$16.5 - $20.63 per hour
...Research Technician II Posting Number req26855 Department Biomedical Engineering Department Website Link bme.engineering... ...about working at the University of Arizona and relocation services, please click here . Duties & Responsibilities...Hourly payFull timePart timeWork experience placementWork at officeRelocation$92.3k - $166.85k
...motivated Senior Systems Administrator/Help Desk Engineer to support a cutting-edge Agile... ...environments, and provide exceptional customer service to users operating in fast-paced, mission-... ...relevant experience. DoD 8570 IAT Level II or III certification (e.g., Security+ CE,...Contract workShift workDay shiftAfternoon shift$18.15 - $22.69 per hour
...Animal Technician II Posting Number req27079 Department University Animal Care Department Website Link Location... ...about working at the University of Arizona and relocations services, please click here . Duties & Responsibilities...Full timePart timeWork experience placementWork at officeRelocationWeekend work$75.54k - $98.2k
...R&D Engineer/Scientist II Posting Number req27135 Department Sch Mining Engr Mineral Res Department Website Link... ...information about working at the University of Arizona and relocations services, please click here . Duties & Responsibilities Applied...Full timePart timeWork experience placementWork at officeRemote workRelocation$68.9k - $131.1k
...What You Will Do: As a Manufacturing Development Engineer II you’ll participate in projects and improvements across the extended... ...position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and...Temporary workWork experience placementInterim roleWork at officeRemote workFlexible hours- The Technical Support Specialist is an experienced second-level technical resource who owns complex customer escalations and serves as a key liaison between Support and our Development, QA, and Product teams. This person works directly with LeanData and Salesforce configuration...Work experience placementShift work
$30 - $32 per hour
...a great fit for a recent grad or someone transitioning from a technician role). Foundational knowledge in applying scientific methods... ...Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients...Permanent employmentContract workWork experience placementLocal area- ...Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This... ...with clients Be on call and ready to respond to service requests within your territory Preferred Skills &...Hourly payFor contractorsImmediate startFlexible hours
$16.5 - $22 per hour
...are currently seeking a qualified Field Technician to provide support in Tucson, AZ. Duties... ...has been resolved before completing the service call Maintain a clean and organized work... ...level requirements Coordinate with Level II, Level III, Lead Technicians, project teams...Hourly payLocal areaRemote workNight shift- ...Policy and Privacy Notice for California Residents located at IT Technician Job Details Snell & Wilmer, one of the largest law firms in... ..., and Active Directory setup Exceptional customer service skills Ability to manage multiple projects, and appropriately...Work at officeLocal areaMonday to Friday
$50k - $65k
...a motivated, client-focused IT support technician to join our Tucson team. For nearly... ...Technology Solutions has provided managed IT services and technology support to businesses... ...is ready to step into an active service desk, independently manage client issues, and...Full timeWork at officeLocal areaRemote workMonday to Friday- ...5+ years of relevant maintenance experience in an industrial or commercial setting (or demonstrated progression in a maintenance technician role). Responsible for understanding and complying with all SPG and Dupont safety policies and procedures Preferred: Certificate...Flexible hours
- ...information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and...Full timeWork experience placementRemote workShift workDay shiftAfternoon shift
$35 per hour
On-Call IT Field Technician - PC, Mac, POS and TV Mounting Location: Multiple U.S. Cities (Local, Onsite Support) Job Type: Independent... ...networking support, printer configuration, and general on site IT service. Technicians may also receive POS or outdoor TV mounting jobs...Hourly payFor contractorsLocal areaRemote workFlexible hours
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