Hospital Manager II - Multi-Site Leadership

Hospital Manager (Multi-Site Leadership) VCA Yucca Valley Animal Hospital & VCA 29 Palms Animal Hospital in Yucca Valley & Twentynine Palms, CA Lead Operations, Build Teams & Make a Real Impact. VCA is seeking a dynamic and results-driven Hospital Manager to lead operations across two hospitals serving the Yucca Valley and 29 Palms communities. This is a unique opportunity to step into a multi-site leadership role where you will directly influence hospital performance, build high-performing teams, and partner with medical leadership to deliver exceptional patient care and client experiences. As part of VCA’s Triad of Care, you will work closely with the Medical Director and Regional Leadership with shared accountability for business results, medical quality, and Associate engagement. What You’ll Do Drive Business Performance & Operations Own hospital-level financial performance (P&L), including revenue growth and expense management Execute key performance indicators: visit growth and new client acquisition CareClub growth and retention Advanced booking and schedule optimization Client experience (NPS) Optimize doctor productivity through scheduling and workflow design Ensure schedules maximize access (minimize grey space, support same-day care) Maintain pricing integrity and manage discount governance Monitor performance data and implement corrective actions Oversee daily operations including appointment flow, inventory, and labor management Lead, Develop, and Inspire Teams Build and develop a high-performing, engaged hospital team Foster a culture of accountability, collaboration, and continuous improvement Conduct hiring, onboarding, coaching, and performance management Lead regular 1:1s, team meetings, and development planning Partner with the Medical Director to align on culture and expectations Develop future leaders within the hospital Support Medical Quality & Patient Care Partner with the Medical Director to support high-quality, patient-centered care Ensure workflows enable efficient appointments and strong case follow-through Monitor and improve quality metrics (diagnostics, compliance, NPS) Maintain a safe, clean, and compliant hospital environment Support resolution of client concerns with professionalism and empathy Drive Growth & Community Engagement Execute local marketing initiatives to support hospital growth Partner with regional marketing on campaigns and promotions Support client acquisition, retention, and loyalty programs Participate in community outreach and hospital event Required Bachelor’s degree or equivalent experience 5+ years of leadership experience in operations or service-based environments Experience managing teams, budgets, and performance outcomes Preferred Veterinary, healthcare, or service industry experience Multi-site or high-volume operational leadership experience Key Skills Strong financial acumen and P&L ownership Data-driven decision-making Operational execution and process improvement Ability to coach, develop, and hold teams accountable Strong communication and leadership presence Adaptability in a fast-paced environment Proficiency with MS365 and operational systems Compensation & Benefits Salary: $70,000 - $85,000 (based on experience) Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Pet care discounts Professional development and career growth opportunities Working Environment Active hospital environment requiring standing, walking, and hands-on support Ability to lift up to 50 lbs (with assistance as needed) Exposure to animals, medical environments, and moderate noise levels Why Join VCA? At VCA, you’ll be part of a team committed to compassionate care, continuous improvement, and meaningful impact. This role offers the opportunity to lead, grow, and make a difference for your team, your hospital, and the communities you serve. Optional Add-On (if Approved) Relocation assistance may be available for qualified candidates. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com #J-18808-Ljbffr Association of Fundraising Professionals (AFP) Silicon Valley Chapter