Customer Success Coordinator

Job Description

Job Description

We are seeking a Customer Success Coordinator to support the organization and delivery of a positive customer experience. This role helps coordinate customer activities, maintain communication, track follow-up needs, and ensure important information moves efficiently between customers and internal teams.

The Customer Success Coordinator will combine direct customer communication with organizational and administrative responsibilities. This position is well suited for someone who is detail-oriented, responsive, and comfortable managing multiple customer activities and priorities.

Responsibilities

Coordinate day-to-day customer success activities and follow-up

Maintain regular communication with customers regarding questions, updates, and ongoing needs

Track customer requests, action items, and outstanding follow-up

Help customers navigate available products, services, programs, and resources

Maintain accurate and organized records of customer interactions and activities

Coordinate customer needs with appropriate internal teams

Support customer onboarding and ongoing engagement activities

Monitor open customer items and help ensure timely resolution

Prepare customer information, updates, and support materials as needed

Maintain schedules and documentation related to customer programs and initiatives

Gather customer feedback and communicate relevant information internally

Assist with tracking customer satisfaction and engagement activity

Maintain current knowledge of company products, services, and processes

Support internal reporting and customer success documentation

Help identify opportunities to improve customer communication and coordination

Assist with additional customer-focused projects and initiatives as needed

Requirements

Bachelor’s degree or 1–2 years of relevant professional experience

Strong written and verbal communication skills

Excellent organizational and coordination abilities

Strong attention to detail and follow-through

Comfortable communicating directly with customers

Strong interpersonal and problem-solving skills

Ability to manage multiple tasks, deadlines, and priorities

Professional, dependable, and responsive

Comfortable collaborating with multiple teams and departments

Previous experience in customer success, customer service, account support, project coordination, hospitality, or another customer-facing environment is preferred

Benefits

Comprehensive training and ongoing support

Hands-on customer success and coordination experience

Professional development opportunities

Collaborative and team-oriented work environment

Exposure to multiple areas of customer and business operations

Opportunities to develop communication, organization, and customer relationship skills

Opportunities for continued growth and increased responsibility

Milwaukee, WI