Client Services Consultant

Job Description Are you passionate about health and wellness? Do you find joy in helping others? Our state‑of‑the‑art cryo therapy and medical spa is looking for dynamic and versatile consultants to join our team and provide top‑notch service to our clients. Who We Are Ultra Cryo & Recovery is a family‑owned and operated full‑service cryotherapy wellness and recovery center with multiple locations in Polk County, dedicated to promoting healthy, natural healing with concierge service. We offer a range of services including cryotherapy, EMS body contouring, medical weight loss solutions, and aesthetic injections in a relaxing and educational environment. Our Ultra Core Values U = Understanding L = Loyalty T = Trustworthy R = Respectfulness A = Attentive What You Need Passion for wellness - Understands and values holistic health, cryotherapy, and recovery treatments. Customer Focus - Loves engaging with clients and providing an outstanding experience. Energy and Positivity - Thrives in a fast‑paced environment and maintains an uplifting attitude. Sales Savvy - Can confidently educate and convert leads into loyal customers. Team Spirit - Collaborates well with others to maintain a supportive work culture. Reliability & Professionalism - Takes initiative, is punctual, and maintains a high level of integrity. Growth‑Minded - Open to continuous learning and development in the wellness industry. What You’ll Do Perform a wide variety of services, including cryo treatments, skin care services, and recovery therapies. Ensure client comfort & safety during treatments, following all protocols. Assist with maintaining cleanliness and organization of treatment rooms and equipment. Help manage inventory of supplies and report any needs or shortages. Track client progress & ensure all services are properly documented. Consult with clients to understand their needs and recommend appropriate treatments. Advising clients on any post‑treatment instructions. Drive sales by educating clients on our products and services. Build lasting relationships with clients through ongoing care and engagement. Identify opportunities to upsell or cross‑sell additional services and products to existing clients to enhance their treatment experience. Maintain a clean and organized work environment. Maintain a professional, welcoming, and friendly environment for all clients. Stay updated on the latest trends and techniques in the wellness industry. Requirements Previous experience in aesthetics, skincare, or wellness‑related services is preferred. A deep understanding of cryotherapy or willingness to learn is required. Strong customer service skills with a passion for delivering exceptional client care. Ability to upsell or cross‑sell services to enhance client satisfaction without pushing sales consultations. Excellent communication and interpersonal skills, with a professional and positive attitude. Ability to maintain a high level of attention to detail in a fast‑paced environment. Capable of following strict protocols and safety guidelines for cryotherapy treatments. Must be able to work collaboratively with a team while taking ownership of client service. Commitment to ongoing education and training in the wellness industry. Benefits Opportunity to receive multiple certifications and training. Access to complimentary services offered by our facility. Enjoy a 50% discount on injections administered at our facility. Opportunity to earn commission based on performance and sales. Enjoy the chance to grow your career with ongoing development opportunities and clear paths for advancement within the company. Employee discount Flexible schedule Paid training Ready to make a difference in the world of wellness? Apply now and be a part of our dedicated team! Job Type: Part‑time. Work Location: In person. #J-18808-Ljbffr