Retail Credit Senior Support

Job Description - Retail Credit Senior Support (MER00043S9) About Us Who is Mercedes-Benz Financial Services? Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Why work at Mercedes-Benz Financial Services Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture. Benefits Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you! Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities Is your family growing? Enjoy generous paid Family Leave Programs- Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework Job Overview Analyze and investigate retail and lease credit applications with Senior Retail Credit Analyst Limits of Authority. Make decisions to mitigate MBFS credit risk while supporting and maximizing service levels for our dealer partners. Build relationships with the dealers as well as with the DRMs to maximize working relationships and increase MBFS retail and lease penetration. Also responsible for managing dealer relationships through escalated review of high‑risk credit applications. They will act as a mentor for the retail credit analysts to assist with underwriting skill development. They will also support the Senior Retail Credit Analyst in managing the processing of all credit applications and phone service levels for the purpose of delivering superior service to dealers and customers. Additionally, the Retail Credit Analyst Senior Support will assist with training and development of new hires, support broker analysts, Non‑PG applications, complete internal monthly and quarterly audits, as well as assist with any New Financial Agreement (NFA) testing needs. Responsibilities Analyze, decision and investigate retail and lease credit applications and communicate those decisions to the dealer via the NFA system and telephone in a timely manner. When necessary, negotiate conditional approvals with dealers. Execute buying strategies for dealer body as directed by management. (60%) Serve as Subject Matter Expert (SME) team member for credit analysts in assigned region through providing instruction to enhance each team member’s underwriting skills. Provide support for the management team through coordination of staffing to ensure proper coverage for assigned region. (20%) Serve as Subject Matter Expert (SME) team member for credit analysts in assigned region through providing instruction to enhance each team member’s underwriting skills. Provide support for the management team through coordination of staffing to ensure proper coverage for assigned region. (10%) Communicate changing market conditions, fraud trends, and dealership personnel changes relevant to the MBFS/dealer relationship to the management team. (10%) Qualifications Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. This position requires a minimum of 2 years of overall work experience. Preferred experience includes: Business‑General: 1 year Collections: 1 year Credit: 1 year Remarketing: 1 year Education Business Administration Accounting Skills Analytical skills Ability to collect data and establish facts and identify trends and variances French (Canadian) Corporate Mainframe Sales skills Recommended Prerequisites Retail Credit Analyst EEO/Minorities/Females/Disabled/Vets Organization Mercedes‑Benz Financial Services USA LLC Primary Location United States of America - Texas - Fort Worth Work Locations 14372 Heritage Parkway 14372 Heritage Pkwy Fort Worth 76177 #J-18808-Ljbffr Daimler Trucks North America LLC